C
Cwsc4mo ago
USD 134000–158000/yr

Program Manager

United StatesUnited States·WashingtonFull-timemid
OperationsOtherProgram ManagerProject ManagerProject & Program Management
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Quick Summary

Overview

Job Description The Program Manager serves as the Contractor’s single, authoritative representative for all programmatic, contractual, and operational matters under this contract.

Requirements Summary

Project Management Professional (PMP) certification. Experience with Project Management Lifecycle (PMLC) methodologies. Experience with Capability Maturity Model Integration (CMMI) frameworks.

Technical Tools
ms-officecybersecurityforecastingnetworkingproject-management
Job Description
The Program Manager serves as the Contractor’s single, authoritative representative for all programmatic, contractual, and operational matters under this contract. This role is responsible for the overall performance, quality, and delivery of all contract services, ensuring alignment with customer requirements, Service Level Agreements (SLAs), and mission objectives. The Program Manager oversees personnel, financials, schedules, risks, and ensures consistent communication and coordination with Government stakeholders.
  • The Program Manager performs day-to-day management of contract operations, potentially involving multiple locations, task areas, and personnel. Key responsibilities include:
  • Contract Leadership & Governance
  • Serves as the Contractor’s single Program Manager and primary interface with the Government CO, COR, customer agency representatives, and senior management personnel.
  • Ensures overall contract performance, including service delivery, adherence to the Performance Work Statement (PWS), and achievement of all SLAs.
  • Formulates, enforces, and continuously improves work standards, policies, operational procedures, and quality measures.
  • Assigns schedules, reviews work discrepancies, and ensures Contractor personnel follow established policies, objectives, and organizational goals.
  • Responsible for all staffing decisions, including onboarding, task assignments, performance feedback, and maintaining adequate staffing levels to meet contractual requirements.
  • Oversees the tracking, management, and accountability of government-furnished equipment (GFE) both onsite and offsite.
  • Program Management & Reporting
  • Develops, maintains, and implements a comprehensive Program Management Plan (PMP) outlining organizational structure, communication protocols, risk management, quality assurance, performance monitoring, and escalation procedures.
  • Provides weekly status reports, program dashboards, and key performance metrics to Government stakeholders.
  • Participates in and facilitates regular management meetings, reviews, and briefings to communicate status, risks, issues, and improvement opportunities.
  • Ensures quality of all deliverables and services through structured quality reviews, audits, and continuous process improvement.
  • Financial and Risk Management
  • Manages all financial aspects of the program including budgeting, forecasting, invoicing, burn rate tracking, and variance reporting.
  • Identifies, evaluates, and mitigates program risks, and implements risk response strategies.
  • Service Delivery, Operations & Change Management
  • Organizes, directs, and coordinates planning and production of all contract support activities.
  • Ensures effective delivery of all IT support services, including enterprise applications, network services, communications systems, cybersecurity requirements, and end-user support.
  • Applies federal IT standards, including information security, configuration baselines, and operational best practices.
  • Utilizes the customer’s Change and Release Management process to coordinate changes, communicate impacts, and ensure controlled implementation.
  • Maintains internal processes that align with industry performance standards, quality frameworks, and customer-specific requirements (e.g., CMMI, ITIL, PMLC methodologies).
    • Internal Coordination & Corporate Responsibilities
  • Coordinates with internal corporate teams for staffing, budgeting, recruitment, compliance, and organizational reporting.
  • Maintains internal documentation and ensures corporate processes support program delivery.
  • Drives operational excellence and fosters a culture of continuous improvement.
  • Minimum Qualifications
  • Bachelor’s degree in a related field.
  • Minimum of eight (8) years of experience in project management or a related field.
  • At least five (5) years of experience in IT service/support operations or related disciplines.
  • Demonstrated leadership experience managing personnel across multiple functional areas.
  • Proficiency with Microsoft Office and other automated tools for reporting, analysis, and communication.
  • Strong understanding of IT services, networking concepts, communication systems, and federal security standards.
  • Experience supervising technical personnel and coordinating operational tasks.
  • ITIL v4 Foundations certification.
  • Excellent written and verbal communication skills. 
  • Preferred Qualifications
  • Project Management Professional (PMP) certification.
  • Experience with Project Management Lifecycle (PMLC) methodologies.
  • Experience with Capability Maturity Model Integration (CMMI) frameworks.
  • Experience delivering IT services in complex enterprise or federal environments.
  • ITIL certification v4 required.
  • Project Management Professional (PMP) certification preferred.
  • Ability to obtain Public Trust clearance.
  • Onsite at customer location

    • Location & Eligibility

    Where is the job
    Washington, United States
    On-site at the office
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    December 23, 2025
    First seen
    March 26, 2026
    Last seen
    May 12, 2026

    Posting Health

    Days active
    47
    Repost count
    0
    Trust Level
    34%
    Scored at
    May 12, 2026

    Signal breakdown

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    Program ManagerUSD 134000–158000
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