Sr. Delivery Director - SLED/FED (Public Sector Staffing & Delivery)

We are seeking a seasoned and mature Account Director with a strong background in SLED/FED (State, Local, Education, and Federal) staffing. The ideal candidate will have hands-on experience managing large delivery teams for MSP-driven and direct agency clients across the U.S. Public Sector.

This role demands exceptional leadership, client engagement, and operational control to ensure consistent delivery excellence and compliance across multiple accounts.

·       Oversee end-to-end staffing delivery for SLED/FED public-sector clients through MSPs and direct agency partnerships.

·       Serve as the primary offshore delivery owner, ensuring all performance metrics and SLAs are achieved.

·       Maintain strong relationships with MSP program managers, onshore account directors, and end clients.

·       Ensure high-quality submittals, strong interview-to-hire ratios, and timely onboarding.

·       Drive process alignment, reporting cadence, and performance governance with client stakeholders.

·       Lead and inspire a delivery team of 35-50 recruiters, leads, and account managers across multiple verticals (IT, Non-IT, Healthcare, Engineering, and Administrative).

·       Implement structured training, mentoring, and KPI-driven performance management.

·       Create a high-accountability, transparent, and collaborative delivery culture.

·       Partner with leadership to identify growth opportunities, new requisition categories, and process automation possibilities.

·       Leverage tools such as Beeline, Fieldglass, Coupa, PeopleFluent, and SAP Ariba, and internal systems like JobDiva, Ceipal, and JobTwine.

·       Participate in RFP/RFI support, new client transitions, and Quarterly Business Reviews (QBRs) with leadership.

·       Track, analyze, and improve submittal-to-hire ratios, fill rates, and recruiter productivity.

·       Ensure high accuracy in reporting, data hygiene, and SLA compliance.

·       Manage gross margin control, pay-to-bill alignment, and optimize delivery efficiency.

·       9+ years of experience in U.S. staffing/recruitment, with at least 3–5 years focused on SLED/FED or public-sector clients.

·       Proven expertise working through MSPs and directly with client agencies.

·       Demonstrated success in managing large offshore delivery teams (35-50 headcount).

·       Deep understanding of U.S. government procurement processes, compliance requirements, and contracting structures.

·       Excellent leadership, communication, and stakeholder management skills.

·       Strong analytical mindset with exposure to AI, automation, and analytics-driven recruiting platforms.

·       Mature, confident, and people-oriented leader.

·       Highly organized with a “delivery-first” mindset.

·       Strategic thinker who can balance performance, compliance, and client satisfaction.

·       Strong ownership, accountability, and integrity under pressure.