Staffing Account Manager - SOW & Direct Client

About the Role

We are seeking an experienced Account Manager with strong expertise in SOW management, Time & Materials (T&M) engagements, direct client relationship management, and direct-hire recruitment. The ideal candidate will manage client partnerships, lead proposals and bids, oversee project delivery, negotiate commercial terms, and identify opportunities to expand Cynet’s business across Life Sciences, Pharmaceutical, Biotechnology, and Medical Device organizations.

Key Responsibilities

• Own and grow direct client relationships, serving as the primary point of contact for business development, account strategy, and client satisfaction.
• Lead SOW bidding and proposal activities, including scope definition, resource planning, pricing, rate negotiations, budgeting, and contract execution.
• Manage SOW engagements, including Time & Materials (T&M) projects and staff augmentation, overseeing resource allocation, deliverables, timelines, utilization, project costs, billing, and profitability.
• Drive direct-hire and contingent staffing opportunities by understanding client workforce needs and coordinating with recruiting and delivery teams.
• Partner with legal, finance, compliance, and delivery teams to ensure accurate proposals, contract alignment, and successful project execution.
• Monitor account performance, manage escalations, conduct business reviews, and identify opportunities for renewals, expanded services, and new SOW projects.

Required Experience & Skills

• 5+ years of experience in staffing account management, client relationship management, or workforce solutions, preferably within Life Sciences.
• Demonstrated expertise in SOW development, bidding, pricing, contract negotiations, and T&M project management.
• Proven experience managing direct client relationships and developing new business opportunities, including direct-hire recruitment.
• Strong understanding of project financials, resource utilization, budgets, billing, gross margins, and commercial terms.
• Excellent negotiation, communication, stakeholder management, and problem-solving skills.
• Experience collaborating with recruiting, delivery, finance, legal, and compliance teams to deliver client solutions.
• Ability to travel 25%