Technical Account Program Manager - Public Sector

Job Title: Technical Account Manager & Program Manager - Public Sector

Location: Washington DC area. USA

Reports To: VP of Customer Success

Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security teams. Cyware is widely deployed by enterprises, government agencies, and MSSPs, and is the leading threat intelligence sharing platform for global ISACs and CERTs.

Your next opportunity starts here!

• →Serve as the primary technical point of contact for a portfolio of public sector customers, from customer onboarding through renewal and full lifecycle management
• →Own program-level delivery: implementation timelines, milestones, risk tracking, compliance, and stakeholder reporting across multi-phase government deployments
• →Act as the connective tissue between Cyware, the customer agency, and the delivering SI/reseller, ensuring all three are aligned on scope, schedule, and success criteria
• →Build and maintain trusted working relationships with major public sector SIs and primes and their delivery teams, functioning as Cyware's technical anchor on joint engagements
• →Coordinate cross-functionally with Solution Architecture, Product, and Support to resolve technical issues and drive feature adoption
• →Manage relationships with agency technical leads, contracting officers, COTRs/CORs, and program managers
• →Track and report on platform health, usage, and mission outcomes; proactively identify risk to renewal or expansion
• →Translate agency mission needs into internal product feedback and prioritized enhancement requests
• →Run structured cadences (QBRs, status reviews, executive briefings) tailored to government reporting expectations and IDIQ/task-order structures
• →Lead by influence across customer, partner, and internal stakeholders.Able to run the room in a room full of government PMs, SI delivery leads, and agency technical staff

• 10+ years in Pub technical account management, customer success, or program/project management, with 5+ years dedicated to federal or public sector customers
• Demonstrated, active relationships with systems integrators and primes delivering into government (not just familiarity — real working relationships with named SI delivery and capture teams)
• Deep, current knowledge of how public sector work gets contracted and delivered: IDIQs, task orders, prime/sub structures, OTAs, GWACs (e.g., SEWP, Alliant, CIO-SP3), and how that shapes program execution
• Working knowledge of SOC/security operations tooling
• Experience managing multi-stakeholder programs against contractual deliverables and timelines (SOWs, ATOs, milestone-based delivery)
• Fluency in government compliance and authorization frameworks (FedRAMP, NIST 800-53, RMF/ATO lifecycle, continuous monitoring)
• Proven ability to lead  not just coordinate  mixed rooms of agency, SI, and internal stakeholders toward a shared outcome
• Strong written and verbal communication skills calibrated to both technical staff and government executives
• Active or eligible for a federal security clearance (or ability to obtain one)

• PMP or equivalent program management certification
• Prior experience at a federal systems integrator, in a role bridging customer delivery and partner management
• Existing personal network within DoD, civilian agencies, or SLTT security programs
• Track record of growing an account's footprint by pulling an SI partner deeper into the account, not just co-existing with one

We're a lean team, so your impact will be felt immediately. If this all sounds like a good fit for you, why not join us?

• We foster an exciting and challenging start-up culture.
• We’re not just employees. We’re people. We offer a comprehensive benefits package including time off, paid holidays, retirement plans, insurance coverage and much more.
• We’ll invest in your career. Our company is growing quickly and we will give you the opportunity to do the same. You will have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
• We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
• We value diversity of people, culture, and ideas.

Apply right here. You've found the application!

EEO Statement: Cyware is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.