Specialist - ITSM Major Incident Management

The Specialist - ITSM Major Incident Management is the global process lead accountable for restoring business-critical technology services rapidly and safely, while minimizing customer, policyholder, colleague and operational impact. Based in Pune, this senior individual contributor will command major incidents across regions, establish a reliable follow-the-sun operating rhythm and own the maturity, control and measurable performance of the Incident Management practice. The role leads through influence across infrastructure, applications, cybersecurity, service desk, business operations, vendors and senior leadership; it does not own technical remediation. The role also coaches junior Incident and Process Analysts.