Customer Success Manager, Data Center Delivery

About DayOne Data Centers

DayOne Data Centers is a Singapore-headquartered global digital infrastructure platform that develops and operates next-generation data centers across Asia Pacific and Europe. Trusted by leading hyperscalers and businesses, the company engineers, builds, and operates high-capacity, AI-ready campuses with speed, scale, and reliability.

• Act as the primary point of contact for customers across all aspects of project delivery and ongoing service operations. 

• Build trust-based client relationships and act as a strategic advisor, not just a delivery coordinator. 

• Manage service delivery in line with SLAs and agreed delivery costs, leading a virtual delivery team to drive customer satisfaction. 

• Lead data center construction and customization projects end to end, working closely with Sales, Presales, Design, Construction, and Testing and Commissioning teams. 

• Manage project schedules, quality, costs, risks, and escalations through to timely closure and customer acceptance. 

• Coordinate internal resources for both project implementation and service operations in line with company standards and customer requirements. 

• Manage SLA performance and customer satisfaction during the ongoing operations phase, working with data center operations, network, and IT service teams. 

• Drive continuous improvement and proactive risk mitigation across live service delivery. 

• Ensure compliance with internal processes including procurement, audit requirements, and ITIL standards. 

Technical Skills 

• 7 or more years of experience in the data center industry, MEP consultancy, or construction, with direct exposure to project delivery and client management. 

• Strong understanding of data center infrastructure, ITIL frameworks, and SLA management. 

• Proven ability to manage complex, multi-stakeholder projects across the full delivery lifecycle, from construction through to live operations. 

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field. 

• Fluent in Mandarin and English, required for client and stakeholder engagement across DayOne's Mandarin-speaking customer base. 

Soft Skills 

• Manages client relationships with the credibility of a trusted advisor, not just a delivery coordinator. 

• Mediates competing priorities and stakeholder conflicts without losing sight of the customer outcome. 

• Communicates clearly in writing, producing reports and updates that keep clients and internal teams aligned without follow-up questions. 

• Experience managing hyperscale or mission-critical data center accounts across multiple markets simultaneously. 

• Exposure to cross-border or multi-entity service delivery environments. 

• Familiarity with data center construction customization and handover processes. 

Why DayOne? 
DayOne in Hong Kong means working at the intersection of global infrastructure and APAC's most connected market. Our Kwai Chung cluster serves the region's most demanding clients, which means the work is precise, the results are visible, and the standard you build here travels. You will have structured development, 40+ training hours per year, and access to a global network across seven markets.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.