decathlonthailand5mo ago

Warehouse Customer Service

Thailand·Bang Phlimid

OtherCustomer Service

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Quick Summary

Overview

About the Role Are you a sports enthusiast who loves helping people? As Decathlon’s online presence continues to boom across our official website, Shopee, and other digital platforms, we are looking for an energetic E-Commerce Customer Service to join our B2C Logistics team.

Key Responsibilities

Digital Customer Support: Act as the first point of contact for our online shoppers. Handle inquiries via live chat, social media, email, and phone with a helpful, energetic, and professional attitude.

Technical Tools

b2ccustomer-supportecommerce

As a Warehouse Customer Service, you will act as the central liaison and internal project owner connecting all customer-facing teams (Retail Stores, E-commerce, Customer Service, Wholesale) directly with warehouse operations.

By treating internal teammates as valued collaborators, you will own, track, and resolve inbound requests, order discrepancies, and return complaints across all channels. Your mission is to drive cross-departmental solutions, communicate final operational improvements, and ensure our internal partners are fully satisfied so they can deliver an exceptional experience to our external sports users

Responsibilities

~1 min read

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Be a shareholder, with an exclusive annual option to invest in Decathlon’s Shares.
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Provident fund.
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Competitive salary.
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Group insurance includes life, health, and dental insurance.
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Performance bonus.
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Employee discount.
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A learning environment where you can dive deep and make an impact.
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Wide range of career opportunities locally and globally.