Deliverect2mo ago

Enterprise Account Manager

Toronto · TorontoFull-time Permanentmid

SalesEnterprise Account Manager

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Quick Summary

Overview

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions.

Technical Tools

SalesEnterprise Account Manager

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus

Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.

Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.

At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together.

Your Impact

As an Enterprise Account Manager, you will play a critical role in fostering long-term relationships with Deliverect’s largest and most strategic customers in the US and Canada. You will be responsible for driving growth, ensuring customer satisfaction, and identifying opportunities for expansion. Your mission is to ensure our enterprise partners maximize the value of Deliverect’s solutions while positioning yourself as a trusted advisor and strategic partner.

Fluency in English is required, with strong written and verbal communication skills being essential.

Spanish language skills would be considered a strong asset.

This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto office and 2 days from the comfort of your home.

The expected annual base salary for this role is between $85,000 CAD and $105,000 CAD plus applicable performance based bonuses.

This position is for an existing vacancy.

Growth and Retention Ownership: Drive net revenue retention (NRR) by proactively identifying expansion opportunities, reducing churn, and ensuring continued value realisation.

Customer Relationship Management: Serve as the primary point of contact for enterprise customers, building and maintaining strong relationships from the operational level to C-suite executives.

Quota Accountability: Consistently meet or exceed sales targets by identifying opportunities within existing accounts and strategically positioning Deliverect’s offerings.

Product Adoption and Advocacy: Ensure customers are leveraging Deliverect’s full suite of features to optimise their digital ordering strategies. Provide training, best practices, and recommendations to drive adoption.

Data-Driven Insights: Analyse customer usage data to identify trends, risks, and opportunities. Use these insights to inform strategic conversations and improve customer engagement.

Cross-Functional Collaboration: Work closely with Customer Success, Sales, Product, Marketing, and Support teams to advocate for customer needs and drive mutual success.

Problem-Solving: Address customer challenges with urgency and creativity, ensuring their satisfaction and continued loyalty.

3+ years of experience in Account Management, Customer Success, or a related role within SaaS or restaurant technology.

Proven ability to manage complex client relationships, with a track record of driving growth and retention in a fast-paced environment.

Strong relationship-building skills, with the ability to engage stakeholders at all levels, from day-to-day users to C-suite executives.

An understanding of the order management, restaurant technology, or food delivery industries, including familiarity with POS systems, APIs, and third-party delivery services.

Data-driven mindset with experience using customer insights and analytics tools to inform strategy.

Exceptional written and verbal communication skills, with the ability to articulate complex ideas in a clear and persuasive manner.

Strong business acumen and a customer-first mentality, with a passion for helping businesses succeed.

Ability to thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organisation.

Listing Details

Posted: February 5, 2026
First seen: March 26, 2026
Last seen: April 24, 2026

Posting Health

Days active: 29
Repost count: 0
Trust Level: 33%
Scored at: April 25, 2026

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Deliverect

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Deliverect is a SaaS company that simplifies online food delivery management for restaurants by integrating third-party delivery platforms directly into their point-of-sale (POS) systems.

Employees

350

Founded

2018

Domain

Jobs

External application · ~5 min on Deliverect's site

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