Operations Associate - Grocery

Deliveroo is on a mission to change the way people eat. We’re building the platform that customers turn to when they think about food and groceries — from weekly shops to last-minute essentials. Our focus is on delivering the best products with speed, accuracy, and reliability through trusted partners and dedicated in-store teams.

Deliveroo’s ODG (On-Demand Grocery) business works closely with leading grocery partners across the UAE to power ultra-fast delivery through a network of picker-operated stores. These picker sites are the backbone of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers get what they ordered, on time, every time.

The Operations Associate plays a key role in supporting daily in-store operations across Deliveroo’s grocery and retail partner network. This is a hands-on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.

The ideal candidate is proactive, detail-oriented, and comfortable working in fast-paced retail or dark-store environments. You’ll work closely with pickers, site teams, and the central operations function to ensure flawless execution on-ground.

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• Experience: 1–2 years in grocery, retail, or delivery operations.

• Skills: Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments.

• Technical: Familiarity with mobile/tablet apps and basic troubleshooting.

• Transport: Valid UAE driving license and own car.

• Physical: Ability to be on-site at multiple store locations for extended periods.

At Deliveroo, we know that people are at the heart of our business. We’re committed to creating a workplace that reflects the diverse world we live in. We make no judgment based on gender, race, religion, or background — all you need is passion for great food and a drive to be part of something exciting.

We offer a range of benefits that support health, well-being, and growth, ensuring our people can thrive both professionally and personally.