Senior Strategy & Operations Manager - Courier & Logistics (10 month FTC)

The Strategy & Operations team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time.

Our mission is to maintain a reliable and adaptable supply base that can flex in line with changing customer and operational demand. We combine data insights, operational strategy, and cross-functional collaboration to ensure our network remains healthy, resilient, and ready to scale.

As a Senior Manager, you will play a key role in shaping the performance and stability of our courier network across multiple markets. You will focus on the lifecycle beyond onboarding, ensuring strong engagement, sustainable participation, and the right balance of supply to meet evolving demand.

This is a fast-paced and high-impact role, centred on understanding network dynamics, identifying emerging risks or opportunities, and implementing effective operational responses. You will set the strategic vision for your team, translating high-level business goals into actionable workstreams for your direct reports. While maintaining a pulse on operations, you will act as a talent multiplier—coaching your team to identify gaps, scale initiatives, and drive continuous improvement. You will foster a culture of technical excellence, ensuring your team acts as a bridge between data-driven insights and operational execution to deliver consistent performance across markets.

• People Leadership: Demonstrated experience managing and developing high-performing teams in complex, fast-paced environments. You have a proven ability to coach direct reports, foster a culture of ownership, and balance team capacity against operational demands.

• Strategic Vision & Execution: You don’t just execute tasks; you set the strategic direction for your team. You are adept at translating high-level business objectives into clear, actionable workstreams that your team can own and deliver.

• Influencing & Stakeholder Management: Expert at building relationships across functions (Product, Data, Ops). You act as the primary advocate for your team, securing buy-in, communicating trade-offs to senior leadership, and ensuring cross-functional alignment.

• Data-Driven Leadership: You are comfortable navigating ambiguity and helping your team structure complex problems. You use data to guide your team’s prioritisation and measure the collective impact of your initiatives.

• Bias for Outcomes: You focus on delivering results at scale. You evaluate team performance based on meaningful business outcomes rather than just output, and you foster an environment of continuous improvement and iteration.

• Familiarity with experimentation, measurement design, and operational change management.

• You have experience using basic automation tools (like Zapier, smart spreadsheets, or basic scripts) to automate repetitive tasks and build simple systems that handle high-volume operations.

• Experience with courier, logistics, or gig economy operations.

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company working at pace, with the autonomy to build, test, and ship. If you enjoy solving messy problems and turning them into scalable systems, you will find plenty to do here.

This role is based in our London Head Office (The River Building) and follows our hybrid working approach, with an expectation of around 60% of your time in the office. We aim to be flexible where possible, balancing individual needs with collaboration, stakeholder engagement, and delivery.