Site Team Leader/ Capoturno (Milano) - Fixed Term

Milan - Via Gaudenzio Ferrari (hop)full-timelead

OtherTeam Leader

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Quick Summary

Overview

Site Team Leader/ Capoturno - Fixed Term Why Deliveroo? Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants,

Technical Tools

OtherTeam Leader

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

About the Role

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Our Site Associate is the beating heart of our daily operations in the dark store. You will work with your team to maximize customer satisfaction and ensure the smooth operation of our Hop sites.

Responsibilities

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Supervise that all orders are picked up on time.
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Manage store openings and closures
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Communicate with our riders to make sure deliveries are made promptly.
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Manage the shipping area and support the packaging of delivery orders to be sent to our customers.
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Ensure that all deliveries are scanned and that any appropriate complaints are recorded.
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Empty deliveries according to the procedure, paying attention to the accuracy of the positions of the products and the rotation of the dates.
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Ensure that inventory counts are accurate and that all areas are counted.
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Collaborate with our Assistant Warehouse Manager and Warehouse Manager to ensure the proper functioning of the site.
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Ensure that the warehouse remains clean and tidy at all times and that any hazards are addressed promptly.

Requirements

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Fluent Italian (mandatory) + basic English (nice to have)
Experience in a similar environment is preferred
Hourly flexibility
Willingness to work 40-hour shifts per week
Experience in achieving targets

What We Offer

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At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here, you can expect to:

🔧 Make a visible impact every day. Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment. Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role. Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture. Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find out more about how we hire here.

✓National Collective Agreement (CBA): CCNL Commercio e Terziario

✓Classification Level: Livello 5

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!