Technical Services Repair Technician

Device Inspection, Repair & Triage

• Perform diagnostic assessments to identify hardware and software issues on laptops and desktops.

• Troubleshoot and resolve common hardware problems including faulty components, failed drives, and system errors.

• Replace and repair damaged or defective parts such as hard drives, memory modules, screens, keyboards, and batteries.

• Sort and triage devices for repair, recycling, or parts harvesting based on condition and repairability.

• Prioritize repair work to maintain production flow and meet daily processing targets.

Data Erasure & Storage Destruction Validation

• Validate and verify that data erasure has been completed on all devices in accordance with NIST 800-88 standards.

• Inspect devices to confirm storage media has been properly destroyed when erasure is not possible.

• Maintain accurate records of erasure verification and destruction activities for audit and compliance purposes.

• Relay erasure and destruction data to the sales department for manifesting and customer reporting.

Recycling & Disposition

• Build and organize palletized loads of recycled units for downstream processing or shipment.

• Help manifest units that have undergone data destruction, ensuring all documentation is accurate and complete.

• Sort devices and components by disposition category (resale, recycle, destroy) following company protocols.

• Maintain an organized and clean work area in compliance with safety and environmental standards.

Documentation & Communication

• Maintain accurate records of all repairs, inspections, erasure validations, and dispositions performed.

• Communicate device status, issues, and processing updates to the Technical Services Processing Supervisor.

• Support production by ensuring all work requests are handled in a timely and accurate manner.

Education & Experience

• High school diploma or GED required.

• Minimum 1–2 years of experience as a technology repair technician or in a similar hands-on IT role.

• Experience working in an ITAD, refurbishment, or production/warehouse environment preferred.

Technical Skills

• Strong knowledge of laptop and desktop hardware components and common failure points.

• Familiarity with operating systems including macOS, Windows, ChromeOS, and Linux.

• Understanding of NIST 800-88 data sanitization guidelines and erasure verification processes.

• Knowledge of storage destruction methods and chain-of-custody documentation.

• Knowledge of Apple products and common repair workflows.

• Basic familiarity with networking concepts (LAN, Wi-Fi) is a plus.

Soft Skills

• Strong attention to detail and commitment to accuracy.

• Excellent problem-solving and analytical skills.

• Ability to work independently while maintaining high quality and meeting deadlines.

• Strong communication skills – both written and verbal.

• Team-oriented mindset with a positive, collaborative attitude.

• Ability to thrive in a fast-paced, high-volume production environment.

• Must be able to lift up to 50 lbs.

• Ability to stand for extended periods and perform repetitive tasks.

• All other duties as assigned.

Beyond: The person in this position is expected to continue to learn, grow, and contribute in a fast-changing and highly productive work environment. In addition, there are high expectations for excellent communication, teamwork, and problem-solving abilities.

Why Join Us

• Play a critical role in Diamond Assets’ device processing and data security operations.

• Work in a collaborative, mission-driven environment focused on sustainability and technology access.

• Opportunities for professional growth and advancement within Technical Services.

• Competitive salary and benefits package.