Senior Business Operations Analyst

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
 

We are looking for a Senior Business Operations Analyst to support our Service organization in Italy by connecting business operations, financial performance and continuous improvement.
 

Directly reporting to the Country Service Manager, this role acts as a bridge between Service and Finance in alignment with Sales Operations and Continuous Improvement initiatives and with Service Europe guidance, ensuring that operational and financial data are accurate, up to date, and translated into meaningful insights that support effective decision-making. 
 

The successful candidate will play an important role in monitoring business performance, analysing customer profitability, supporting financial planning and forecasting, and identifying opportunities to improve operational efficiency and business results, in alignment with Service Europe guidance.
 

The role is hybrid, and it requires 3 days per week working from the office in Milan. 

•    Providing Service Business Operations support across local organizational units and Service Europe integrated processes or functions.
•    Working collaboratively with local and Europe Service Business partners to identify change targets, formulate analytical insights and change management plans and build improvement recommendations: target areas may include KPIs for direct Field Service, Third Party Service, Spare Parts usage, Revenue, Gross Margin or other Finance operations (like accruals etc.).
•    Ensuring Service Business models and processes are analyzed from multiple aspects (quality and not only financial indicators) to make correct make or buy decisions.
•    Following up to identify successes, areas for improvement, and lessons learned.
•    Delivering Italy-led programmes/change on time and in budget with quality.
•    Producing & actioning the insights to ensure Italy is performing to target against financial & operational KPIs.
•    Producing & actioning the insights to drive Continuous Improvement initiatives across Italy.
•    Ensuring that the governance process around the annual budget definition and the weekly and monthly forecast reviews KPIs and economics are robust and aligned with Service Europe guidance.

Areas of responsibility
•    Service Business Operations & reporting for Italy, in alignment with Service Europe guidance.
•    Program management for Italy-led programmes and on global programmes.
•    Change management for Italy-led initiatives.
•    Managing & delivering Italy-led Continuous Improvement initiatives.
•    Supporting the Country Service Manager to meet and exceed revenue and gross margin budget.
•    Strong track record in P&L ownership and financial performance improvement.

•    A Master's degree in Economics, Business Administration, Managerial Engineering, or a related field.
•    Approximately 4–6 years of relevant professional experience, preferably in Service Business, Service Operations, or a similar operational business environment.
•    Experience in financial analysis, business controlling, business operations, or performance management.
•    Good understanding of profit and loss statements, customer profitability, cost structures, budgeting, and forecasting.
•    Experience analyzing operational data and identifying opportunities to improve business performance.
•    Experience working with ERP systems; SAP is preferred, but experience with other systems, such as Oracle, is also relevant.
•    Strong data-analysis skills and the ability to extract, interpret, and present information in a clear and structured manner.
•    Excellent English-language skills, both written and spoken, to collaborate effectively with international stakeholders.
 

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