People Experience Program Manager

Job Description:

As People Experience Program Manager, you’ll focus on the details behind the employee experience, getting into the smaller interactions, handoffs and moments that shape how employees and managers experience People Team support.

You’ll look at how things work today, understand where there is friction or unnecessary effort, and help find better ways of doing things. You’ll work across the People team to connect the details of individual experiences with the wider employee journey, making sure improvements are joined up rather than solving one problem in isolation.

Working in our Midtown Manhattan office 3 days a week and reporting to the Senior Manager, People Experience, you will collaborate closely with cross-functional process owners to embed an intuitive employee and manager perspective into the core operations supporting our wider People Experience.

This is a role for someone who enjoys getting into the details, spotting patterns, challenging how things are done, and turning problems into practical improvements. You’ll work with People Experience, People Operations, People Business Partners, Centers of Excellence and Technology teams, bringing a broad view of how People support works across Dow Jones.

• Get into the detail of individual People experiences and the employee & manager moments that matter
• Spot the small things that create friction and unnecessary effort, such as extra steps, repeated information, unclear ownership, poor handoffs or confusing communications
• Look across teams and systems to understand how different parts of the experience connect and how they shape the wider employee journey
• Work closely with the People Process Manager and process owners to surface friction, dependencies and opportunities that may not be visible when looking at the experience end to end
• Use employee feedback, case trends, service data, focus groups and other listening methods to understand employee experiences, identify patterns and uncover areas worth exploring
• Break complex experiences down into individual steps and challenge whether each one is needed, where effort can be removed and where the experience could be simpler
• Work with PX, People Operations, PBPs and specialist teams to understand different perspectives and find practical solutions
• Turn personas, user stories and pain points into clear ideas and recommendations across service, technology, ways of working or communication
• Explore where self-service, automation, AI and existing technology could remove unnecessary effort or improve the experience
• Test ideas with employees, managers and People teams, using feedback to refine solutions
• Connect related employee moments and experiences across the lifecycle, helping avoid disconnected fixes
• Create simple journey maps, experience views and guidance where they help people understand how something works
• Work with People Technology and system owners to identify opportunities to improve HR systems, workflows and digital tools
• Bring the employee and manager perspective to wider People experience and transformation work
• Track whether changes are making a difference, including employee effort, repeat contact, satisfaction and service trends
• Share useful findings and ideas across the People team so improvements can be applied beyond a single process or team

• 7+ years of experience in HR, People Operations, Employee Experience, service design, transformation or a similar environment
• An understanding of the employee lifecycle and the ways of working that sit behind it
• Experience using feedback, data, case trends or other insight to identify patterns and opportunities
• A naturally curious mindset and a willingness to ask why things work the way they do
• Experience getting into the detail of challenges and finding ways to improve them
• Strong problem-solving skills, from understanding the root cause through to finding practical solutions
• The ability to see both the detail and the bigger picture
• Experience working across different teams and bringing people together around a problem
• An interest in HR technology, automation and AI, with a focus on how they can genuinely make things simpler
• The ability to take something complicated and explain it clearly
• Strong organization skills and the ability to manage multiple pieces of work at once
• A practical approach with the goal of improving things, not just documenting what is wrong
• Willingness to work in our Midtown Manhattan office 3 days a week
• Experience working across global teams or processes (preferred)
• An understanding of how employees and managers interact with People services and technology (preferred)
• Experience working with Workday, ServiceNow HRSD or similar People technology platforms (preferred)
• Experience using AI, automation or digital tools to improve individual employee experiences (preferred)
• Experience mapping employee journeys, interactions and handoffs to identify friction and opportunities to improve (preferred)
• Experience working with different People teams to test and improve how an experience works end to end (preferred)
  

• The opportunity to help shape the new People Experience model at Dow Jones
• The chance to have a real influence on how employees and managers experience People support
• Exposure to a wide range of People teams, processes, systems and technology
• The opportunity to work on global processes and problems across Dow Jones
• Hands-on exposure to AI, automation and new technology, with a focus on making People support simpler and more human
• A role where curiosity, challenge and practical ideas are valued
• Opportunities to build your experience across People Experience, process improvement, technology and employee experience
• A supportive environment with professional development

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