Senior Technology Operations Analyst

Job Description:

The Strategy Operations team supports both our people and our processes across Technology, removing barriers and scaling growth opportunities. Within that team, TechElevate drives learning & development, change management, and enablement experiences that strengthen capability and improve how Technology works.

Reporting to the Senior Manager, Strategy Operations, this role is focused on turning change into adoption at scale. The Project Manager will identify high-value opportunities to improve how Technology teams work, convert those opportunities into structured enablement programs, and support the training, communications, stakeholder alignment, and measurement needed to make new ways of working stick, especially as AI tools, new workflows, and cross-functional operating models continue to evolve.

This is an individual contributor role for someone who can move comfortably between analysis and execution: spotting what will make Tech more successful, building the program to support that change, and then scaling it across the organization through training, workshops, communications, and strong operational follow-through.

• Lead TechElevate-linked change initiatives that improve workflows, accelerate adoption of AI-enabled practices, and increase operational efficiency across Technology.
• Turn business needs and process pain points into delivery roadmaps, project plans, milestones, risks, dependencies, and success measures.
• Manage learning licenses cycles and allocation and track engagement and effectiveness across the Technology organisation. 
• Design and scale learning experiences that help teams reproduce efficiency gains across functions.
• Partner across Product, Engineering, Design, Data & AI, Operations, and other business units as requested to align priorities, remove blockers, and land change successfully.
• Build communications, playbooks, and reporting that keep work legible, measurable, and easy to adopt for both teams and leaders.
• Track engagement, adoption, satisfaction, and business impact, and use those insights to improve programs over time.
• Facilitate structured working sessions, retrospectives, and workshops that help teams move from ambiguity to action.

• 2-4 years related experience leading project or program work in technology, operations, enablement, learning, or transformation environments, with the confidence to run moderately complex work independently.
• Strong change management instincts and experience helping teams adopt new tools, processes, or ways of working at scale.
• Experience designing, coordinating and delivering training, facilitation, workshops, or enablement programs that translate strategy into day-to-day practice.
• Excellent stakeholder management and communication skills, including the ability to tailor messaging and influence across functions.
• Comfort with data, dashboards, and operational metrics to show progress and guide decisions.
• Familiarity with collaboration and workflow tools such as Google Workspace, Claude, Gemini, Confluence, Miro, and emerging AI-enabled ways of working.