Customer Strategy & Operations Associate

Duet is proving that nurse-practitioner-led care isn't just more accessible, it's better. We help NPs build and scale independent practices in communities too often overlooked by the health system: rural towns, immigrant populations, LGBTQ+ patients, and more. Backed by AI-driven tools that give independent NPs the backing of a much bigger system, our network of 100+ practices covering 400,000 annual visits has driven a 30% increase in preventative visits and a 35% drop in hospitalizations, the clearest sign yet that localized NP-led care means better outcomes.

We're a well-funded, early-stage company led by seasoned entrepreneurs and nurse practitioners, and backed by investors including Lerer Hippeau and Kairos.

Independent primary care is disappearing, swallowed by hospital systems and private equity roll-ups, often pulling out of the communities that need it most. But 31 states now support autonomous NP practice, and the results back up what we've long believed. We built the first value-based care contracts for NPs with major payors, taking on real financial risk for outcomes. In our anchor market in New Hampshire, our network outperformed the state on total cost of care by 19%, proof that a solo NP in an underserved area can outperform a system ten times their size and get rewarded for it.

• 1–3 years of experience in a customer-facing role — customer success, account management, client services, or a related field. Healthcare or startup experience is a plus.

• Genuine warmth and a service mindset — you get energy from helping people and making their day easier

• Strong organizational skills and attention to detail; you can manage multiple relationships and follow through reliably

• Comfort with data and basic analysis — you're at ease in Excel or Google Sheets and can work with reports and dashboards

• Clear, thoughtful communicator — written and verbal

• Eagerness to learn in a structured but evolving environment, with guidance from senior teammates

• High EQ, low ego, and a bias toward action

• People who genuinely enjoy building relationships and being a reliable partner to others

• Detail-oriented doers who follow through and raise their hand when they need help

• Folks with a heart for healthcare and curiosity about the business side of primary care

• Early-career professionals who want to grow inside a mission-driven team

This role is hybrid out of NYC. The salary range for this role is $90,000-$110,000 per year pus equity.