Customer Strategy & Operations Associate

• 1–3 years of experience in a customer-facing role — customer success, account management, client services, or a related field. Healthcare or startup experience is a plus.

• Genuine warmth and a service mindset — you get energy from helping people and making their day easier

• Strong organizational skills and attention to detail; you can manage multiple relationships and follow through reliably

• Comfort with data and basic analysis — you're at ease in Excel or Google Sheets and can work with reports and dashboards

• Clear, thoughtful communicator — written and verbal

• Eagerness to learn in a structured but evolving environment, with guidance from senior teammates

• High EQ, low ego, and a bias toward action

• People who genuinely enjoy building relationships and being a reliable partner to others

• Detail-oriented doers who follow through and raise their hand when they need help

• Folks with a heart for healthcare and curiosity about the business side of primary care

• Early-career professionals who want to grow inside a mission-driven team

This role is hybrid out of NYC. The salary range for this role is $90,000-$110,000 per year pus equity.