Process Engineer

ECS is seeking a Process Engineer to work in our Portland, OR (hybrid) office. 

• Discover and document existing "as-is" operational processes and workflows across the ISCM program through stakeholder interviews, system reviews, and interactive workshops.
• Identify process weaknesses, bottlenecks, operational inefficiencies, or compliance risks.
• Formulate, document, and present clear, actionable recommendations and remediation strategies to address identified process gaps and potentials for savings in resources and time.
• Design, model, and implement standardized future-state processes across the ISCM program, including security monitoring, incident response, vulnerability management, and risk reporting.
• Apply Business Process Management (BPM) methodologies to translate complex cybersecurity and operational requirements into clear, logical process maps and workflows.

• Ensure security operational processes align seamlessly with broader enterprise IT service management (ITSM) frameworks.
• Define and establish Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs) to measure process effectiveness.
• Facilitate the alignment of security workflows with core ITIL disciplines such as Incident Management, Problem Management, Change Enablement, and Knowledge Management.

• Drive a culture of Continual Service Improvement (CSI) by regularly analyzing process performance metrics and operational data.
• Identify automation opportunities and workflow inefficiencies, recommending targeted tool integrations or workflow adjustments.
• Facilitate root cause analysis (RCA) for operational failures or process breakdowns to prevent recurrence.

• Develop and maintain comprehensive process documentation, including process governance models, Standard Operating Procedures (SOPs), and RACI matrices.
• Ensure all documented processes comply with federal regulations, agency policies, and audit requirements.
• Partner with technical writers and training specialists to ensure teams are educated on new, updated, or remediated operational processes.

• Work cross-functionally with analysts, security engineers, assessment teams, and program leadership to gather process requirements and feedback.
• Support tool integration efforts (e.g., SOAR, ITSM tools like ServiceNow) by defining the underlying logical workflows that govern automation.

General Description of Benefits 

• U.S. Citizenship with ability to obtain and maintain a DOE “L” clearance after start.
• Bachelor’s degree in Information Technology, Business Administration, Systems Engineering, or a related field (or equivalent experience).
• 4+ years of experience in process engineering, IT service management, or operational excellence roles.
• Strong, demonstrated expertise in ITIL methodologies and Business Process Management (BPM) lifecycles.
• Hands-on experience with process modeling tools (e.g., Visio (preferred), Lucidchart, ARIS) and critical productivity analysis tools
• Excellent analytical, problem-solving, and critical-thinking skills, with the ability to translate technical concepts into logical workflows.
• Strong written and verbal communication skills, with the ability to lead process workshops and influence stakeholders.