Director - ERP Delivery & Operations (Customer)

Your Role: Director, ERP Delivery and Operations (Customer) 
As Director, ERP Delivery and Operations (Customer), you will direct the global team responsible for designing, delivering, optimizing, and supporting enterprise-grade SAP and non-SAP solutions across Elanco's Customer domain (including Order-to-Cash and Gross-to-Net). In this role, you will partner closely with Product Managers, Platform teams, and functional business leaders to power critical enterprise operations and translate digital innovation into measurable business outcomes. You will provide direct supervisory leadership to an onshore team while guiding an extended operational team in Bangalore, India, fostering a culture of high performance, collaboration, and continuous improvement. 

Your Responsibilities: 

• Team Management & Global Talent Development: Manage, mentor, and develop a high-performing, globally distributed team of IT professionals, providing direct supervisory leadership for 3 to 6 team members while guiding an extended team in Bangalore, India; foster a collaborative culture of trust, innovation, and shared decision-making. 

• Portfolio & Release Delivery: In alignment with Product Managers, oversee end-to-end ERP Customer delivery accountability from intake, prioritization, and capacity planning through release management and operations, ensuring robust alignment across platform and product teams. 

• Operational Excellence & Service Reliability: Streamline delivery and operational processes across SAP (S/4HANA) and non-SAP customer solutions (O2C, G2N), overseeing SLAs, incident resolution, change management, and problem management while serving as the primary escalation point for operational roadblocks. 

• Strategic Vendor & Ecosystem Partnership: Manage Application Managed Services (AMS) partners, third-party service providers, and software vendors, establishing effective delivery cadence, evaluating performance metrics, and ensuring high-quality, cost-effective service execution. 

• Governance, Compliance & Business Alignment: Ensure strict regulatory compliance, data integrity, and adherence to SOX, IT General Controls (ITGC), and GxP standards across all ERP customer applications while actively engaging with business stakeholders to align technology roadmaps with strategic priorities. 

What You Need to Succeed (minimum qualifications): 

• Education: Bachelor’s Degree or High School Diploma / GED with equivalent level of experience 

• Required Experience: Minimum of 7 years of IT experience delivering and supporting enterprise ERP solutions, including at least 2 to 3 years of direct people management and supervisory experience leading technical teams 

• Top Skills: 

• Technical: Hands-on expertise delivering SAP Customer domain solutions (such as Order-to-Cash / O2C, Gross-to-Net / G2N, or S/4HANA) within regulated IT environments adhering to SOX, ITGC, and GxP compliance standards 

• Leadership & Operations: Proven track record managing and mentoring global teams, overseeing Application Managed Services (AMS) vendors, and fostering cross-functional alignment across business and IT stakeholders 

What will give you a competitive edge (preferred qualifications): 

• Proven experience managing globally distributed delivery models with teams and key partners located offshore (such as Bangalore, India). 

• Experience with S/4HANA cloud solutions, SAP add-ons, and technical product roadmap integration with agile/product topologies. 

• Demonstrated track record managing operational budgets, resource allocation, and continuous service improvement (ITIL frameworks, SLAs, incident and problem management). 

• Strong executive presence, stakeholder management, and cross-functional facilitation skills across senior business and IT leaders. 

Additional Information: 

• Travel: Up to 10% 

• Location: Global Elanco Headquarters - Indianapolis, IN - Hybrid Work Environment 

Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles! 

Elanco Benefits and Perks: 
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include: 

• Multiple relocation packages 

• Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO) 

• 8-week parental leave 

• 9 Employee Resource Groups 

• Annual bonus offering 

• Flexible work arrangements 

• Up to 6% 401K matching 

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Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

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