Operations Manager

We're building the future of public transport — convenient, connected, affordable and zero-emission. Our goal is to make it easier to get from A to B with Ember than it is with your own car.

We're still very much a scale-up, so your role will be broad. At a minimum it will include:

• Day to day involvement in vehicle, driver and route management

• Looking after our customers across multiple channels

• Helping to manage vehicle and charger maintenance

• Assisting with the planning of future routes and expansion

You'll be engaging with a committed Operations team to ensure we have 24/7 coverage. Part of this will mean pitching in and helping with weekend and evening cover to support the live team out on the roads, whilst also working to ensure we keep these unanticipated events to a minimum.

Start dates and timings
We're growing very rapidly, and are looking to engage multiple new team members throughout 2026.

At Ember, we support diversity across our team and customers. We work to ensure every employee feels respected and able to give their best, whether temporary, part-time or full-time. We’re happy to offer flexible working patterns where they make sense, are compassionate when it comes to time off and offer enhanced maternity and paternity leave.

Read more about our approach in our Equal Opportunities Policy.

As well as a salary of £38,000 per annum, depending on your experience, you'll be eligible for share options through an EMI scheme.

Apply using the form, providing a CV and a cover letter explaining why you're right for this opportunity. 

How you work and think is much more important to us than any specific industry experience. A genuine passion for climate or public transport, or even both, are also very valuable and we'll teach you the rest. You don't need to be a master of anything (yet) but shouldn't feel out of your depth anywhere.

At a minimum, you should be:

• An excellent communicator (written and verbal)

• Detail oriented, ensuring nothing slips past you unnoticed

• Fast at learning new tech systems

• Very organised with the ability to juggle competing priorities

• A good human, who understands that we're all humans doing our best to make a difference

• Excited to work in public transport, providing a great service for as many people as possible

We look for a range of qualities in all members of Ember's Operations Team, and the following should resonate with you:

• A strong sense of what good really looks like whatever the topic, problem, or issue. After all, good is good.

• An instinct and curiosity that draws you to problems and drives you to find a solution, rather than hoping someone else picks it up.

• An innate structured thinker – everything is a series of steps which can be broken down and rationalised.

• An ability to build strong relationships with a diverse range of people, from drivers to software developers.