Brokerage Product Operations Analyst

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Brokerage Product Operations Consultant serves as a subject matter expert and registered principal supporting self-directed brokerage (SDB) products and operations. The role performs and oversees brokerage operational activities, conducts principal-level supervisory reviews, resolves complex and escalated issues, and identifies and mitigates operational, financial, and regulatory risk.

The Consultant partners with internal business areas, external brokerage firms, investment providers, and vendors to support SDB products, transactions, operational controls, regulatory compliance, and service delivery. The role also leads product, process, and system improvements and supports related brokerage and investment products as business needs require.

• →Serve as a subject matter expert and registered principal for self-directed brokerage (SDB) products, brokerage operations, and applicable registered activities
• →Perform supervisory reviews and principal-level oversight in accordance with applicable regulatory requirements and Company policies and procedures
• →Perform and oversee SDB brokerage processing, including new account review and acceptance, account opening, account maintenance, contributions, asset transfers, and other customer requests
• →Monitor outstanding brokerage applications, transactions, and service requests; investigate and resolve complex or escalated issues to ensure accurate and timely completion
• →Conduct applicable suitability and transaction reviews, identify exceptions, and escalate or resolve issues in accordance with established regulatory and supervisory requirements
• →Identify, assess, and mitigate regulatory, financial, operational, and client risks associated with SDB products, brokerage transactions, and operational processes
• →Collaborate with Legal, Compliance, Operations, Service, Sales, Systems, Financial Control, Product, Relationship Management, and other business areas to resolve issues and coordinate brokerage activities
• →Coordinate with external brokerage firms, investment providers, and vendors regarding transactions, service issues, conversions, product changes, and operational enhancements
• →Support regulatory, product, process, and technology initiatives, including business requirements development, system testing, implementation, audits, reporting, and ongoing operational controls
• →Evaluate brokerage procedures, processes, and controls; implement improvements that enhance accuracy, operational efficiency, risk management, and the client and participant experience
• →Provide brokerage product, operational, supervisory, and regulatory guidance and training to internal business partners
• →Support client and prospective client discussions requiring self-directed brokerage expertise, as appropriate
• →Support related brokerage and investment products based on business needs.
• →Perform other duties as assigned

• →Bachelor's degree in Business, Finance, or a related field, or equivalent related experience
• →Three or more years of financial services experience, including demonstrated experience with brokerage products, brokerage operations, or transaction processing
• →Demonstrated knowledge of self-directed brokerage products, account operations, transaction processing, and applicable securities regulatory requirements
• →FINRA Series 7, Series 24, and Series 63 registrations required
• →FINRA Fingerprinting required
• →Demonstrated ability to investigate, analyze, and resolve complex brokerage, operational, regulatory, and client issues
• →Demonstrated ability to identify operational and regulatory risks, evaluate controls, and implement corrective actions
• →Strong written and verbal communication skills, including the ability to communicate complex brokerage and regulatory requirements to varied audiences
• →Strong attention to detail and ability to complete work accurately within established processing and service timelines
• →Proficiency with Microsoft Office applications and ability to learn systems required to support self-directed brokerage products and brokerage operations
• →Ability to exercise independent judgment within established policies, procedures, supervisory requirements, and regulatory standards

• Experience supporting self-directed brokerage accounts, investment products, or retirement plan products
• Experience performing registered principal supervisory reviews, reviewing brokerage transactions, and resolving supervisory exceptions
• Experience supporting brokerage account administration, asset transfers, transaction processing, and complex operational issue resolution
• Experience participating in brokerage system enhancements, operational process improvements, system testing, or regulatory change initiatives
• Experience collaborating with external brokerage firms, investment providers, and vendors to improve operational processes and service delivery

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***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***