Reliability Engineer (Hybrid, Remote)

• Exemplary collaboration and communications skills, with a continuous improvement mindset
• Strong analytical and critical-thinking skills, adaptability, and sound judgement
• A sense of ownership and accountability, with the ability to balance competing priorities
• An understanding of and commitment to our values
• The attitude and aptitude to engage in continuous development

Reliability Engineering & Automation

• Design, develop, test, and implement production automation using Python, PowerShell, Bash, SQL, Dynatrace, Ansible, Terraform, APIs, scheduling tools, and other fit-for-purpose technologies.
• Engineer complex job streams, event-driven workflows, dependencies, automated remediation, exception handling, and recovery patterns that reduce manual intervention and operational risk.
• Apply source control, peer review, automated testing, CI/CD, knowledge of secrets management, and production change control to scripts, infrastructure-as-code, and operational automation.
• Identify systemic production risks and deliver sustainable engineering improvements with measurable reliability, recovery, control, or efficiency outcomes.

Observability, Performance & Service-Level Management

• Design and improve dashboards, alerting strategies, log and metric coverage, service health views, and operational reporting across critical banking services.
• Partner with service owners to define service-level indicators, service-level objectives, thresholds, dependencies, and error-budget or equivalent reliability measures.
• Analyze trends across incidents, processing performance, capacity, and alerts to identify emerging risks before customer or business impact occurs.
• Improve alert quality, early detection, diagnostic context, and automated response while reducing nonactionable alert volume.

Advanced Incident, Problem & Recovery Management

• Diagnose complex failures across applications, infrastructure, cloud, data flows, integrations, batch processing, transaction services, and vendor platforms.
• Serve as a technical escalation resource during incidents; coordinate recovery activities and provide clear business impact and restoration communications.
• Lead technical root cause analysis, identify contributing control or design weaknesses, and drive corrective and preventive actions through closure.
• Design and validate recovery automation, failover procedures, runbooks, and restoration evidence to improve recovery time and reduce repeat incidents.

Production Engineering, Resilience & Controls

• Evaluate production workflows for availability, performance, scalability, recoverability, data integrity, security, and control effectiveness.
• Lead assigned technical work for disaster recovery, business continuity, production restoration, and resilience testing; document outcomes and remediation needs.
• Lead production readiness reviews for new or materially changed services, ensuring support of ownership, monitoring, runbooks, capacity, security review, architecture alignment, recovery capability, and change readiness.
• Ensure implementations comply with information security, access management, segregation-of-duties, audit, records retention, change management, and operational risk expectations.

Technical Leadership & Continuous Improvement

• Mentor Level I engineers and establish standards for automation, troubleshooting, observability, runbooks, and controlled production support.
• Partner with application engineering, infrastructure, cloud, data, information security, vendors, and Banking Operations to improve service ownership and operational outcomes.
• Use incident, problem, change, availability, and automation data to prioritize improvements and communicate reliability risk and results to stakeholders.
• Support audit and control reviews, technology modernization, cross-training, and update knowledge bases

Other duties as assigned within the scope and responsibility of the role.