Operations Manager - Ancillary Services

JOB SUMMARY The Operations Manager – Ancillary Services is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Operations Manager – Ancillary Services is accountable for all aspects of COBRA and Direct Bill administration for their clients both internally and externally to clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Interpret and understand business requirements and able to translate and convert those requirements into system configuration of the COBRA and Direct Bill system Perform configuration setup and conversion activities within the system Maintain administration system security profiles Work with client implementation managers to set up the configuration for new clients Manage user access and implement Empyrean’s security policy within the platform Work with the application technology provider to coordinate, test, and rollout new feature releases of the platform Understand how data interchange into and out of the system impacts business processes Understand expectations that were set with clients and recognize when issues/events may affect delivery Share acquired skills with team members, support application training, and develop a backup specialist Ensure that there is proper documentation of standard system administration procedures Monitor data exchange processes.  Analyze/interpret process results and assist Client Operations teams in providing solutions for the errors that occurred during the process. Hold aligned resources accountable for behaviors that support Empyrean’s policies and procedures Perform other job-related duties as assigned REQUIRED SKILLS AND ABILITIES   Strong analytical skills Well-developed written and verbal communication skills, specifically documentation skills Strong attention to detail and quality conscious, yet open and flexible to others’ ideas and suggestions Client service oriented Proven ability to meet deadlines and work effectively in a multi-tasking environment Proficient in coaching others Strong ability to diagnose issues and resolve Excellent working knowledge of MS Excel and other analytical tools KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS Bachelor’s degree preferred but not required In lieu of Bachelor’s degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field 3-5 years of experience of health and welfare administration Advanced knowledge of benefits business, including products and services, operations, and delivery Knowledge of general system environment and process flow Regulatory and legislative knowledge in aligned service area (Health & Welfare) Understanding of benefits outsourcing systems and application platform Or, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered     Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time