Operations Supervisor/Crew Chief

Pay Range: $21.32/hr. - $33/hr. (based on certification level and years of experience) 

Check out our careers site benefits page to learn more about our benefit options.

Starting pay: $21.32/hr. and up, based on certification level and years of experience! 

The Supervisor/Crew Chief is an on-ambulance member of the management team who is responsible for assisting with day-to-day operations including facilitation or internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Operations Supervisor or Operations Manager.

• →Directs, monitors, communicates with and evaluates all field employees in his/her assigned area
• →Acts as a liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users
• →Ensures maintenance of qualify field operations through daily contact, oversight, communication, and evaluation
• →Assists with preparation of employee evaluations and field crew contact reports
• →Ensures PCRs and other field paperwork is reconciled daily in conjunction with the PCR processing.
• →Ensures operational response exceptions are brought to closure with appropriate action
• →Provides staff counseling and guidance and information regarding AMR Operations
• →Promptly investigates incidents involving assigned units of personnel, including filling of internal and external reports and counseling staff.
• →Ensures maintenance of adequate levels of staffing, equipment and medical supplies for field units.
• →Implements and enforces company policies and standards
• →Performs direct patient care activities
• →Maintains communication with other agencies and departments
• →Serves on committees with other departments to set policies and generate ideas
• →Performs other related duties as required
• →Prepares reports and manages projects as assigned by Operations Supervisor, Operations Manager or Regional Director
• →Maintains availability during disaster situations or mass casualty incidents and assists in any capacity needed
• →Attends scheduled meetings as required by Operations Manager or Regional Director
• →Responsible for complying with all local, state, and federal employment laws and company policies
• →Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.
• →Responsible for developing and maintaining department budgets
• →Responsible for adhering to all company policies and procedures
• →Assists with directing AMR resources during mass casualty/disaster operations
• →Adheres to and complies with information systems security
• →Attends information security training when offered. Reports information systems security problems
• →Mentors employees, conducts performance evaluations, counsels and provides disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results
• →Champions affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.

• →Systems Skills – A working knowledge of MS Office. Uses data from different sources to identify issues and quickly identifies the central or underlying issues in a complex situation

• →Performs other duties as assigned

• Education/Licensing/Certification:
• High School diploma or GED
• Current NYS EMT or Paramedic certification
• Current CPR, PHLTS and ACLS certification, or equivalent credentials, where applicable
• Some advanced education preferred
• Experience:
• Three years EMS experience required
• EMT/Paramedic field experience preferred

• Must be able to successfully pass Physical Agility Test
• Aptitudes required for work of this nature are good physical stamina, endurance, and body condition that would not be adversely affected by frequently having to walk, stand, lift, carry, and balance at times
• Must be able to lift, drag, hoist, and carry different types of equipment and other objects

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.  

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services. 

• Must be able to drive an ambulance and have a driving record in compliance with AMR policy regarding insurability.
• Thorough knowledge of system status management
• Effective oral and written and interpersonal communication skills

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.