District Operations Manager

Our District Operations Manager is responsible for overseeing the Service team and supporting day-to-day Operations tasks, including but not limited to people leadership, recruiting, inventory, schedules, payroll, budgets, facility maintenance, and most importantly, the member and team member experience. We’re looking for someone with prior management experience overseeing multiple locations, genuine customer service skills, and a passion for fostering a great workplace culture. This role requires strong organizational skills to manage daily, weekly, and monthly operational priorities. Reporting to our Regional VP of Operations, the District Operations Manager will be responsible for supporting the overall success of the clubs in their designated district by developing our team to ensure we are aligned in providing an exceptionally positive experience for our staff, members, and guests.

• →Minimum of 5 years of Customer Service experience.
• →Minimum of 3 years of management/leadership experience.
• →Minimum of 1 year of multi-unit management, the District Operations Manager may oversee 4-6 locations depending on the market.
• →Previous experience delivering excellent customer service and training.
• →Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels of management, employees, customers, and vendors.
• →Excellent relationship building and influencing skills with people at all levels and in all functions.
• →Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• →Excellent MS Office skills, particularly Excel.
• →And, of course, someone who embraces our Core Values!

• Must successfully pass background check.
• Must Obtain a CPR and Trainer certification within the first 30 days of employment.
• Must have a valid Driver's License.
• Must be able to maintain clean motor vehicle record throughout employment.
• Must have reliable transportation to and from multiple job locations.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
• Ability to bend routinely and repetitively to lift more than 40 lbs.

• Variable income opportunities such as an annual bonus.
• ⁠Post training increase.