Manager, Physical Security Infrastructure

Highlights of the job

We are hiring a full-time permanent Manager, Physical Security Infrastructure position working out of Edmonton, AB. This position is based onsite, with regular attendance at the work location required.

The Manager, Physical Security Infrastructure is accountable for the planning, operational support and performance of EPCOR’s physical security infrastructure and associated applications. This includes ensuring the performance, availability, reliability and recoverability of EPCOR’s access control, intrusion detection and video surveillance systems

We welcome applications from internal and external candidates.

What you’d be responsible for

• Managing the operation, maintenance, and lifecycle of EPCOR's physical security systems, ensuring reliability, availability, and compliance with business and regulatory requirements.
• Developing annual plans, budgets, resource allocations, and work priorities to support the effective delivery of physical security technology services.
• Leading the implementation, upgrade, integration, patching, and replacement of physical security systems and supporting infrastructure.
• Ensuring systems are maintained in accordance with established standards, governance processes, documentation requirements, and security controls.
• Monitoring system performance and service levels, leading incident response, problem resolution, and continuous improvement activities.
• Managing vendor relationships, support agreements, inventory, warranty claims, invoicing, and service performance to meet operational and financial objectives.
• Partnering with Physical Security Operations, IT Operations, Cybersecurity, and business stakeholders to support operational and project requirements.
• Managing physical security technology projects and contributing subject matter expertise to enterprise initiatives.
• Building and developing a high-performing team through recruitment, coaching, performance management, succession planning, and workforce development.
• Maintaining strong stakeholder relationships to understand business needs, manage service expectations, and provide technical leadership for enterprise initiatives and decision-making.
• Providing and maintaining 24x7 on-call Physical Security Infrastructure support to ensure operational readiness and response capability.
• Maintaining compliance with regulatory, audit, health and safety, and Alberta Reliability Standards Critical Infrastructure Protection (ARS CIP) requirements.
• Supporting project design, delivery, and operational activities during periods of increased workload.
• Managing physical security system inventory, sparing strategies, warranty claims, invoicing, and lifecycle replacement planning to support operational continuity, emergency preparedness, and budget management.
• Supporting project design, delivery, operational surge requirements, and providing subject matter expertise to stakeholders, leadership, and enterprise decision-making processes.

What’s required to be successful

• A diploma or degree in Business, Engineering or Computer Science is required
• 7+ years of experience in Physical Security System Operations
• Certification in Physical Security hardware and systems such as C-Cure, Genetec, and Key Management Systems is considered an asset
• 5+ years of experience in progressive leadership roles, with a demonstrated ability to build, lead, and develop high-performing technical teams
• Experience in a utility environment is preferred
• Prior work with EPCOR would be considered an asset
• Knowledge of EPCOR’s organizational structure and Policies would be an asset
• Security industry background, knowledge, tools, techniques and applications
• Demonstrated discretion relating to confidentiality
• Ability to develop processes, procedures and workflows
• Ability to manage major incidents
• Planning and financial (budgeting, forecasting, analysis) skills
• Knowledge of project execution and project management experience is considered an asset
• Demonstrated a strong ability to learn and adapt to new technologies, effectively configuring, updating, and supporting software and cloud-based applications.
• Able to understand and read blueprints and schematic drawings
• Technical knowledge or experience with Access Control Systems, CCTV/Intrusion Detection systems and Key Management systems including underlying infrastructure
• Recognize the risks and impacts of change within EPCOR’s physical security infrastructure environment
• Demonstrated proficiency with MS Office (Word, Excel, Outlook, PowerPoint etc.) and MS SharePoint
• ARS CIP knowledge and experience would be considered an asset

As the successful candidate, you are detail-oriented and take a systematic approach to managing physical security systems, ensuring accuracy, compliance, and operational reliability. You communicate clearly and confidently with technical teams, vendors, business partners, and leadership, translating complex issues into practical recommendations and solutions. Your strong analytical and problem-solving skills allow you to effectively diagnose system issues, identify root causes, assess risks, and implement sustainable corrective actions. You find ways to work smarter. You are comfortable navigating complex operational environments, balancing competing priorities, and making informed decisions that support system resilience, security, and business continuity.

Other important facts about this job

Jurisdiction: MGMT

Hours of work: 80 hours biweekly

Location: Edmonton, AB. This position is based onsite, with regular attendance at the work location required.

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance is required on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
• Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.
• If you are required to provide your own personal reliable vehicle: Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.
• Use of AI: Our recruitment process may use technology assisted tools, including artificial intelligence, to support application screening and certain assessment steps. All recruitment activities, including hiring decisions, are led by our hiring managers and talent acquisition team.