QA Engineer

The location is in Israel (full time job), the position is on-site with a flexibility to be hybrid from time to time. About EPR Fireworks EPR is a leading provider of cloud-based unified records management and operations software for fire and emergency medical services agencies. Since its founding in 2016, EPR has established itself as a trusted technology partner to approximately 500 fire and EMS agencies across 35 states. The company's comprehensive, cloud-based platform delivers an integrated solution encompassing incident reporting, electronic patient care records, fire prevention, workforce management, equipment logistics, training and certifications, advanced analytics, and community engagement capabilities. EPR's platform development follows a continuous feedback methodology, incorporating insights from fire chiefs, department officers, medical directors, inspectors, and frontline fire and EMS personnel. The company's team includes numerous former and current firefighters and EMTs, ensuring authentic industry perspective in product design and functionality. With NERIS V1 compatibility and over 270 pre-configured reports, EPR Fireworks provides customizable solutions supported by exceptional customer service. The platform's integrated architecture eliminates data silos while ensuring regulatory compliance with evolving requirements. We’re hiring a QA Engineer at EPR Fireworks! We are looking for a hands-on QA Engineer to join my team and take ownership of quality within a product domain. If you have 2+ years of software QA experience, a strong understanding of SaaS products, and a proactive, positive mindset, I’d love to hear from you. What you’ll do Own QA activities for your domain, from understanding requirements and planning tests to validating releases for production. Perform manual testing across a complex, multi-module web platform, Android and iOS applications. Run regression testing, validate hotfixes, and assess release readiness. Investigate customer-reported issues, reproduce problems from incomplete reports, and help triage support requests. Write clear, actionable bug reports with reproduction steps, severity, and expected vs. actual results. Validate data directly in SQL Server databases. Use AI and automation tools to make QA work more efficient. The location is in Israel (full time job), the position is on-site with a flexibility to be hybrid from time to time. Requirements Required experience and skills At least 2 years of experience in software QA, including hands-on manual testing of complex web systems and mobile applications. A solid understanding of SaaS products and how to test workflows across interconnected modules. Experience managing bugs in Jira, Zoho Projects, or similar tools. Experience with regression cycles, hotfix validation, and production release sign-off. Ability to read and write basic T-SQL queries in Microsoft SQL Server and verify data directly in database tables. Experience investigating support tickets and reproducing customer issues. Strong written and spoken English—our product and customers are in the United States. Basic hands-on experience with AI and automation tools, such as Claude and MCP-based integrations, to support QA workflows. Nice to have Experience with TestRail or Xray. Familiarity with Git and GitLab, including reviewing changes to understand their testing impact. Experience with test automation tools and frameworks such as Playwright and pytest. Ability to read and understand C# and Python code. What will help you succeed • Ownership and independence: you’ll be the primary QA owner for your domain, expected to drive testing, investigate issues, and make informed decisions. • A proactive approach: you ask thoughtful questions, spot gaps, and follow issues through to resolution. • A positive, collaborative attitude: you communicate clearly and work well with developers, support, and other stakeholders. • Composure under pressure: you can prioritize effectively during busy release cycles. • Fast learning: you quickly get comfortable with new features, tools, and product areas.