Home Support - On-Call Scheduler

Location:

Join our team as On-Call Coordinator in Home Support who provides after-hours scheduling and staffing for all private duty home care services.

This position will be on-call Tuesdays and Thursdays 4:30pm to 8:30am plus every other weekend. The weekend schedule begins Friday at 4:30pm and ends Sunday at 8:30am.

• Answering after-hours phone calls in a timely and courteous manner.
• Handling all inquiries /referrals promptly to determine the urgency of follow-up needed.
• Overseeing all after-hours resident schedules for private duty services to ensure they match the indicated plan of care.
• Triaging residents, families, referral sources, and employee questions and issues as appropriate.
• Maximizing schedules and reducing the amount of open shifts while minimizing overtime and scheduling inefficiencies.

• →Experience in home care, healthcare, or an environment serving the senior population.
• →Scheduling services experience preferred.
• →Strong customer service focus and critical thinking skills, including the ability to problem-solve.
• →Organizational skills and attention to detail.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Linden Ponds is a beautiful 108-acre continuing care retirement community located on the South Shore in Hingham, Massachusetts. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Linden Ponds helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.