Operations Manager - Surgical and Procedural Services

This leader works in a dyad partnership with physician leaders to deliver timely access, high-quality care, and strong financial performance across a growing surgical service line. This role is a full-time, day shift, salaried position and is fully benefit eligible.

In collaboration with senior leadership, leads large multi-specialty group practice(s) or large family practice(s) and business operations. Focused on operational activities within practice. The majority of time is spent overseeing area of responsibility, planning, prioritizing and/or directing the work/responsibilities of teams/colleagues. Goal achievement of the specified area is accomplished through strong management of teams/colleagues to ensure operational results. Maintains optimum patient care systems through effective fiscal and operational management, which includes ensuring policies, practices, and procedures are understood and followed by team members.

Communicates with parties within and outside of own job function, which may include external customers or vendors. Responsible for managing teams, making and implementing adjustments and improvements of processes, systems or products to enhance performance of job area. Responsible for coaching, leading and mentoring emerging talent and developing the talent pipeline. Oversees compliance with regulatory and accreditation requirements and development and maintenance of Practice Principles. Assures orientation and ongoing education for staff and has input into program and project development.

Key Responsibilities

•             Dyad leadership and strategy: Partners with physician leaders and section chairs to set department goals, develop strategic and service growth plans, and implement system and market priorities.

•             Patient access and scheduling: Manages fill rates, provider schedules, and Cadence templates in line with the Essentia Health Cadence Clinician Template Standards and Guidelines; serves as the escalation point for patient access and coordinates outreach clinics and OR, procedural, and inpatient collaboration.

•             Provider recruitment and onboarding: Leads credentialed position requests, candidate site visits, and onboarding for physicians and advanced practice providers, including new-provider ramp-up templates and locum and casual provider coordination.

•             Financial stewardship: Provides input to department budgets; contributes to the long-range financial plan (LRFP), monthly projections, and financial reviews; monitors KPIs, biweekly productivity, cost per RVU, and ODB benchmarking and normalizations with the Finance Business Partner; manages supply cost and capital planning through the capital gate process.

•             Program development: Assists with the design and roll-out of business plans, SBARs, and works through the required approval processes.

•             People leadership: Leads the department supervisor and staff; manages position requests, staffing models, and skill mix; completes development conversations; and promotes engagement, recognition, recruitment, and retention.

•             Quality, safety, and compliance: Implements standard work to achieve quality metrics; ensures regulatory and accreditation readiness (including Joint Commission); and maintains department policies, standard work, and Practice Principles.

•             Process improvement: Leads and participates in PDSA cycles and other improvement work to improve care coordination, workflows, and the patient experience.

•             Cross-functional collaboration: Works with Patient Access, Finance, Supply Chain, Information Services, Human Resources, inpatient nursing, and other departments and programs that support surgical patients.

•             Market and system engagement: Represents assigned departments in market- and system-level leadership meetings and initiatives.

Work Experience:

5 plus years of healthcare experience, preferably in a clinical setting OR completion of administrative fellowship through Essentia Health.

Bachelors degree
OR Associates degree in Nursing and ability to obtain bachelors degree within 3 years from date of hire.