Patient Scheduler I

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.

• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.

• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.

• Handles incoming calls, follow-up and referral work queues, ticket scheduling.

• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.

• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Preferred Qualifications:

• Previous patient access representative or scheduling experience preferred.