Applications Support System Senior Specialist.Customer and Partner Management

Owning the global outages. services degradation and problem management process,
minimizing the adverse impact on the business and preventing reoccurrence of Incidents.
Your scope will cover a many systems/applications noting COC has a very ambitious roadmap
to further enhance the products and applications available across the COC services.
Ensuring that service level agreements are achieved as set. You will follow the lTIL processes
and procedures in order to provide outstanding customer service.
Ensure thai customer expectations are exceeded. Responsible for ensuring the services
performance by defining metrics benchmarks and providing services KPls for internal and
external stakeholders.

Customer-service oriented with a problem-solving attitude.
Demonstrated critical thinking with a positive 'can-do' attitude.
Ability to multi-task. work under pressure and to tight deadlines
Willing to challenge a very dynamic environment, interacting with the recent technologies.

N/A

0-2 years experience at the application support field.

Experience in providing services to agreed SLA's and OLAs is preferred.

BSc degree in Computer Science, Information Technology or relevant field.