IN Support Senior Specialist.Revenue Management & Broadband

Intelligent Network Operations Team member main task is to ensure smooth operations of the
Charging nodes. The Job holder will be responsible to maintain/monitor the charging system and
IN nodes and ensure availability 99.999% of the vital systems.

Proper handling for external customer complaints and internal custmer mails
Conduct regular feedback session to highlight the customer chronic concerns and areas of
enhancements
Ensure smooth operations and quality of new deployments to ensure high stability ( Minimize
downtime / service hazards )
Develop/enhance processes for speed recovery of outages/leakages
Deliver new tools/processes to enhance /minimize the risk of failure during changes
Escalation for incidents and major problems to Team Leader as per agreed process
Successful Support and operation for ALL IN and billing NODES and newly introduced nodes as
per agreed process KPIs Ensure 99.9% availability for IN & billing nodes
On call availability and promptly response outside working hours
Change requests and quality improvements

- University Degree in Electrical Engineering / Telecommunication Engineering / Computer
Science / Computer Engineering

Cooperative in a team work environment - Flexible and responsive - Working Under
Pressure

- Good knowledge about Unix/Linux
- Good knowledge about SQL.
- Good knowledge about Shell scripting
- Good knowledge about any other programing language like (perl , java ,...etc)

Minimum 2 years Experience

- Basic Knowledge about communications concepts (Transmission, Signaling protocols
specially SS7 protocol,…etc )
- Basic knowledge about Intelligent Networks and Core Networks
- Basic Knowledge about Networks (IP networks, GSM Networks, .. )
- Basic Knowledge about Operating systems (UNIX, LINUX,…. )
- Basic knowledge about SQL fundamentals.

- Operating Systems Courses ( UNIX , LINUX,…etc )
- Database Administrations ( Oracle, TimesTen, Sysbase,….etc)
-Presentation Skills -Communication Skills