VP, Customer Success

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

We are seeking a VP of Customer Success to lead our post-sales organization and spearhead our next stage of enterprise expansion. This role will be responsible for managing and scaling our AI Adoption (onboarding), CSM, Customer Support, Account Management, and Strategic Account teams.

As EvenUp scales its AI-driven platform and expands strategic ecosystem partnerships (such as our deep integration with LexisNexis) this leader will drive change management, product adoption, and value realization across personal injury firm clients.

In this role, you will partner closely with executive leadership, including our President, Field Operations, to transition customer workflows toward proactive case management, elevate account retention, and lead complex product launches. As a pivotal leader on our team, you will establish high-trust customer partnerships, coach clients on integrating AI into their daily operations, and ensure our post-sales engine scales seamlessly with our rapid revenue growth.

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