Technical Support Specialist (AI / SaaS)

United States·New Yorkmid

Customer SupportTechnical Support Specialist

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Quick Summary

Key Responsibilities

Act as the primary point of contact for client users, managing incoming inquiries via email, chat, and ticketing systems.

Technical Tools

Customer SupportTechnical Support Specialist

Responsibilities

~1 min read

→Understanding of AI-as-a-Service (AIaaS) concepts.
→Basic to Intermediate proficiency in SQL (selects, joins, basic data manipulation).
→Familiarity with CRM and Ticketing platforms (specifically Salesforce and Zendesk).

Nice to Have

~1 min read

Experience with ServiceNow is a plus.
Experience with API testing tools (like Postman) or basic scripting (Python/JS).

What We Offer

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✓Compensation: The base salary range is 75-95K, with flexibility depending on a candidate’s background and experience. An annual bonus plan is also included in our compensation package.

✓Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits.

✓Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work.

✓Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.

✓Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.

✓Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa. Please check with our Recruiting team if your visa is applicable for transfer.