General Manager

General Manager

ESSENTIAL FUNCTIONS:

Responsible for the overall leadership and management of the facility

Monitor and maintain company targets and standards for performance and growth

Manage a shop that by all standards (especially, KPI’s, Customer Service, Quality and Profitability) is in the top 10% of the industry

Model and holds team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) every day

Recruit, manage and develop employees for future growth within our organization

Measures quality standards by performing in-process and final quality checks

Facilitates and nurtures relationships with insurance accounts, agents and customers

Excels in a fast paced, competitive work environment while ensuring positive employee morale

Creating and instilling a sense of urgency with the team to exceed goals

Ensure that the shop is maintained, organized, and looks good inside and out