Pharmacy Operations Manager

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

The Pharmacy Operations Manager provides direct oversight of daily pharmacy operations. This role will oversee the RCM and billing procedures, all administrative tasks and protocols, and daily pharmacy procedures. The Pharmacy Operations manager will also serve as the primary point of contact for all pharmacy facility needs and partner with the Lead Pharmacist and other leaders on any clinical procedures.

• Provide direct oversight of day-to-day pharmacy operations to ensure efficient, safe, and compliant workflow
• Develop, implement, and maintain standard operating procedures (SOPs) for pharmacy operations
• Monitor staffing needs, coordinate schedules, and ensure adequate coverage
• Supervise, train, and support RCM/Billing and administrative staff
• Track operational metrics (e.g., prescription volume, turnaround times, inventory levels) and implement improvements

• Support the Billing Manager by overseeing RCM and billing processes, including claims submission, adjudication, reconciliation, and payment posting
• Monitor accounts receivable, denials, rejections, and audit findings, and lead efforts to resolve and prevent recurring issues
• Manage relationships with payers, PBMs, and billing vendors as applicable
• Ensure billing accuracy and compliance with payer requirements and applicable regulations
• Prepare and review financial and operational reports for leadership

• Oversee all administrative functions, including documentation, record-keeping, and policy management
• Ensure all pharmacy staff are up to date and follow all company policy and procedures
• Coordinate with compliance and legal teams on regulatory requirements and reporting
• Manage vendor contracts, supplier relationships, and purchasing processes in collaboration with leadership

• Serve as the primary point of contact for all pharmacy facility needs, including maintenance, equipment, supplies, safety, and security
• Coordinate repairs, inspections, and vendor services to minimize disruption to operations
• Help ensure the facility meets licensing, safety, and regulatory standards

• Partner with the Lead Pharmacist and other leaders on clinical procedures, ensuring operational workflows support clinical standards and patient safety
• Escalate clinical questions to the Lead Pharmacist, as clinical decision-making remains outside the scope of this role
• Collaborate with leadership on strategic planning, process improvement, and growth initiatives

• Bachelor’s degree in healthcare administration, business, or a related field, or equivalent combination of education and experience
• [3-5] years of experience in pharmacy operations, healthcare operations, or revenue cycle management
• Demonstrated experience with billing, claims processing, and RCM
• Prior supervisory or management experience
• Strong understanding of pharmacy workflows and regulatory requirements
• Excellent organizational, analytical, and problem-solving skills
• Strong written and verbal communication skills
• Proficiency with pharmacy management systems and Microsoft Office
• High level of people skills.
• Knowledge of computers and applications.

• Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 50 lbs.

• Strong organizational and time-management skills.
• Exceptional attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
• Experience with UKG or similar HRIS/timekeeping systems preferred.
• Ability to maintain confidentiality and handle sensitive information.
• Strong problem-solving, coordination, and follow-up skills.
• Ability to work independently while collaborating across departments.

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.