Dental Operations Supervisor

The Dental Operations Supervisor is responsible to hire, mentor, model, train, and promote high functioning clinical support staff (dental assistants). The Dental Operations Supervisor focuses on providing leadership and training to their clinical support team. The Dental Operations Supervisor will demonstrate proactive and responsive leadership skills. The Dental Operations Supervisor must demonstrate a commitment to collaborating with their Co-Dental Operations Supervisor and the Dental Department Leadership team.

1.Hire the most qualified, competent, and most patient-centered clinical support staff to join the team.

2.Lead their clinical support staff daily, providing a model of positive, compassionate care for our patients and service for our providers.

3.Supervise clinical support staff (hiring, training, scheduling, mentoring, completing staff competencies, and annual evaluations).

4.Develop/Mentor/Train their clinical support team to continually improve performance and skill level.

5.Effectively manage and delegate the team's roles and responsibilities.

6.Effectively manage and allocate resources in collaboration with dental leadership at other CBHA dental clinics.

7.Work closely with the CBHA Leadership team to set the goals for efficient back-office operations through thorough and complete knowledge of practice operations and procedures, including but not limited to: scheduling, billing, insurance, personnel, compliance, and FQHC guidelines).

8.Demonstrate excellent customer service skills, and provide timely resolution to patient concerns as needed.Revised March 20199.Empower employees to achieve clinical excellence and promotes a positive work environment.

10.Will ensure that dental operations are patient-centered and mission-focused. Continuously looks to seek improvement and implement best practices.

11.Initiates and exercises independent judgment, decision-making and problem solving expertise.

12.Leadership activities should be designed to improve efficiencies, patient experience, outcomes, and staff morale.

13.Models a culture of "Speaking Up." Ensures their team abide by the organization's Compliance Program/Standards of Conducts.

14.Performs all other related projects and duties as assigned by Dental Operations Director.

15.Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.

16.Must uphold confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.

1.Possesses good written and verbal communication skills, computer and mathematical skill and knowledge typically acquired through completion of a high school program.

2.Minimum of 1 years’ experience in primary healthcare or related professional setting.

3.Previous supervisory or leadership experience preferred. Relevant experience in a position with some leadership responsibility at CBHA may be substituted for previous supervisory experience.

1.Possesses CPR certification or ability to obtain within designated timeframe.

1.Ability to prepare basic correspondence and simple reports in Microsoft Word.2.Ability to use Microsoft Excel to create tables and simple displays of information.3.Ability to use electronic dental records software.

1.Ability to effectively communicate complex and/or technical information to co- workers and others.2.Ability to provide effective communication of information during informal andformal verbal presentations.3.Ability to provide effective communication