Sr Service Rep

United States·San DiegoNormalsenior

Customer Support SpecialistCustomer

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Quick Summary

Overview

This employee performs equipment setups, specifically concentrators and durable medical equipment, in a professional, safe, and timely manner. This equipment is placed in apartments, private homes,

Technical Tools

Customer Support SpecialistCustomer

This employee performs equipment setups, specifically concentrators and durable medical equipment, in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.

JOB FUNCTIONS

Completes equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup
- Instructs patient in the safe and proper use of equipment
Makes oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and Lincare routing system
- Deliveries may include refilling reservoirs with liquid oxygen from a
  van mounted tank
Performs minor equipment repairs and preventative maintenance on equipment both in the home and at the center
- For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee
- Responsible for equipment maintenance per schedule recommended by
  the manufacturer
Maintains company vehicle in clean and orderly manner
- Makes daily inspections and complete proper paperwork
- Maintains established preventative maintenance schedule
Cleans rental equipment when returned to the center, in accordance with Lincare policies and procedures
Maintains cleanliness and organization of warehouse/storage area
Follows FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
- Follows Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT
  (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
Works as on-call service representative evenings and weekends on an as scheduled basis
- Frequency is determined by the center size and the number of employees available to share in the responsibility
- Must respond in a timely manner and record information on Service Call Report
May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
Acts as group leader for service representatives
Oversees warehouse operations
Overtime may be required
Direct the work of one or more service representatives giving them routing instructions and daily work assignments
Maintain center inventory and provide purchase requisition to center manager to order new stock as needed to maintain inventory levels as required
Offering $18.00 - $23.00 per hour