Station Manager - Naperville

KNOWLEDGE AND SKILLS: 

• Ability to learn and understand the function of selected emissions control devices  

• Ability to work independently   

• Good communication skills, both written and verbal  

• Excellent interpersonal, time management and teambuilding skills 

• Commitment to providing outstanding customer service and satisfaction 

• Proficient in the use of Microsoft Word, Excel, and Outlook  

• Able to stoop, bend, and reach 

• Able to work in extreme weather conditions  

EDUCATION AND WORK EXPERIENCE: 

• High school diploma required with some college preferred or equivalent combination of education and experience    

• 2-5 years of supervisory or management experience is required, preferably with full-time and part-time hourly staff.    

• Previous vehicle inspection experience is preferred  

• Valid driver’s license and good driving record

POSITION PURPOSE:  

This position is responsible for the overall direction and coordination of a vehicle emissions testing station, in accordance with company objectives, policies, procedures and applicable laws.  

DUTIES AND RESPONSIBILITIES: 

• Manage and coordinate the operation of the station within budget, and in accordance with established policies and procedures, while promoting exceptional customer service.  This includes:  

• Ensuring that all customer complaints and damage claims are documented and appropriately resolved   

• Prepare and submit administrative reports in a timely manner.  

• Ensuring station complies with all safety requirements in accordance with the company’s Incident and Accident Reporting Procedures.  

• Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks  

• Manage station remitter and voucher programs and ensure that all funds are accounted for and properly reconciled which includes:  

• Receive and properly secure remitter certificate inventory 

• Process remitter transactions – debit, credit, voids and refunds  

• Provides training on station remitter program – including how to use the remitter application and payment processing terminal  

• Provide for manpower needs of the station by leading and managing staff members.  This includes:  

• Creating a working environment that generates high employee morale and productivity 

• Scheduling, assigning, and directing work to meet performance standards and contract requirements  

• Selecting, coaching, training, and managing performance of team.  

• Evaluating employees by providing constructive feedback, counseling and documenting appropriately.  

• Conducting new hire and annual performance reviews in established timeframes 

• Perform waiver inspections on all applicable vehicles, and grant waivers according to IEPA guidelines  

• Maintain compliance to all quality assurance standards and associated procedures  

• Travel to other stations to provide management and staffing support as needed