Deployment & Logistics Manager

Get quotes from and book freight carriers, including less-than-truckload (LTL), white-glove delivery, and dedicated trucks when several stores in one region launch together

Confirm delivery dates with each store and line them up with our install and training schedule

Track every shipment from our warehouse to the store, and keep internal teams and partners updated on any changes

Document kiosk condition during shipping, prevent damage, and manage claims when something goes wrong

Ship smaller packages such as parts, accessories, and returns

Own relationships with various shippers so that we can deliver on various shipping requests

Run remote store assessments with store staff: video walkthroughs, internet connectivity tests, and photo review of the proposed location

Check each store against our requirements for space, power, internet connectivity, and lighting, and flag problems early

Schedule an in-person visit or a local technician when a remote assessment isn't enough

Maintain the master calendar of upcoming kiosk launches, including shipments, installs, and staff training

Work with our sales and operations teams early so upcoming launches have realistic timelines

Coordinate with engineering on when kiosks will be built, tested, packed, and ready to ship

Help plan travel for the team members who install kiosks and train store staff

When necessary schedule third party technician to be onsite to assist with an install

Receive, track, and stage kiosks, parts, and accessories at our Charlestown warehouse

Help keep inventory records accurate and up to date

Create and maintain checklists, shipping procedures, and vendor contact lists

After each launch, review what went well and what didn't, and update our processes

Find ways to lower shipping costs and shorten delivery times

Kiosks arrive on time, undamaged, and ready to install

Our team and our partners always know where each launch stands

Store readiness issues are caught before a kiosk ships, not after it arrives

Shipping costs are tracked and trending down

Warehouse inventory is accurate and up to date

Our launch process is clear and repeatable, and doesn't depend on any one person

2–5+ years of experience in shipping, logistics, fulfillment, or operations coordination

Exceptionally organized, with strong attention to detail and follow-through

Experience working with freight carriers, ideally shipping large, heavy, or fragile items (LTL or white-glove)

Clear, professional communicator with coworkers, partners, and vendors

Comfortable managing several timelines at once and adjusting quickly when plans change

Strong with spreadsheets and tracking tools, and quick to learn new systems

Hands-on and comfortable working in a warehouse, including helping pack and stage kiosks for shipment; this role involves occasionally lifting up to 50 lbs

Experience with retail store rollouts, hardware installs, or a startup is a plus