Filevine20mo ago

Technical Support (Email Specialist)

United States·Salt Lake CityFull-timemid

Customer SuccessTechnical Support

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Quick Summary

Overview

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows,

Technical Tools

Customer SuccessTechnical Support

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Job Summary

The Email Support team works with customers to solve their day to day issues, thus we are looking for candidates with a passion for providing world-class support. Your job will be to maintain an in-depth understanding of Filevine products, customer use cases and support processes to assist with issues, team training, documentation, and ensure an overall excellent quality of support to our customer. We are looking for empathetic, technically skilled problem solvers with a knack for solving difficult problems and pleasing our customers. The email team works closely with all parts of the organization to ensure the customer experience is seamless and consistent.

The Email Support Team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This team works closely with the Technical Support (Live Help) Team with potential opportunities for career growth and advancement.

This is an onsite and in-office position based in Salt Lake City, UT. Reporting to the Director of Customer Support, you will be responsible for the following:

Work directly with customers to investigate and resolve difficult issues primarily over email.

Scheduling and joining Zoom meetings when necessary

Obtain, and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.

Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience.

Develop and maintain resources by writing internal knowledge base articles

Becoming an expert on Filevine products

Previous technical support/chat support experience preferred

Prior experience in high-volume environment

Professional presence in customer-facing settings

Excellent written and verbal communication

A high technical aptitude

Receptive to feedback

Hungry to help customers, learn and to provide excellent service

Location & Eligibility

Where is the job

Salt Lake City, United States

On-site at the office

Who can apply

Listed under

United States

Listing Details

Posted: August 29, 2024
First seen: March 26, 2026
Last seen: May 4, 2026

Posting Health

Days active: 39
Repost count: 0
Trust Level: 31%
Scored at: May 4, 2026

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Filevine

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Filevine is a cloud-based legal technology company providing case management, document management, and automation tools for law firms and legal departments. [1, 4, 30] It aims to simplify and elevate complex legal work. [5, 19]

Employees

750

Founded

2015

Domain

Jobs

External application · ~5 min on Filevine's site

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