Onboarding Manager

Company Description

Finance Incorporated Limited was established in 2012 and licensed as a financial institution to carry out payment services. During past years, the company created different products under different brands. As a financial institution, the concept behind Finance Incorporated is to bring together various services from separate disciplines to create a financial gateway, where the clients could reach many services with one click.

Finance Incorporated is being managed by a diverse Board of Directors and executives where new ideas are fused with robust governance and controls, valuing strict oversight and transparency whilst never ceasing to innovate and develop.

Our Team, Our Company, Our Home is the motto of Finance Incorporated Limited. We value and support each other in every way we can.

Key Responsibilities

• Own the client onboarding function end to end, including the onboarding pipeline, the risk-based customer due diligence process, and accountability for onboarding being completed on time, to standard, and in line with regulatory requirements and internal policies.
• Review and recommend onboarding decisions, including higher-risk and complex cases, enhanced due diligence outcomes, and the opening of corporate and merchant accounts, preparing these for final sign-off by the Head of Onboarding and Client Monitoring or the COO.
• Own the escalation route to Compliance and the MLRO, determining what warrants internal referral during onboarding, and ensuring escalations are timely, documented, and appropriately actioned.
• Own, maintain and enhance the onboarding policies, procedures and controls, ensuring they remain aligned with regulatory expectations, local laws and the Company’s risk-based approach.
• Own the quality assurance framework for onboarding, defining file standards, overseeing QA sampling, identifying trends and recurring issues, and driving corrective action to maintain consistency and quality across the team’s output.
• Allocate onboarding cases across the team according to risk, complexity and capacity, monitor workloads and turnaround, and ensure timely completion of the onboarding pipeline.
• Produce and present management information on the function, including onboarding volumes, pipeline and turnaround times, portfolio risk profile, key performance indicators, and emerging risks, reporting to the Head of Onboarding and Client Monitoring.
• Act as the function’s primary point of contact for internal and external audits, regulatory requests, and remediation projects relating to onboarding.
• Lead, manage and develop the team, including allocating responsibilities, conducting team meetings and performance reviews, and providing coaching, feedback and technical guidance.
• Oversee the onboarding, training and ongoing development of team members, and lead resourcing and capacity planning, including recruitment of onboarding staff.
• Represent the Company at industry events and conferences where relevant to onboarding and financial crime prevention.
• Ensure the team maintains complete and accurate client records and audit trails, with all onboarding documentation properly filed within internal systems.
• Comply with, and ensure the team’s compliance with, all AML/CFT requirements, internal policies and regulatory obligations, while maintaining strict confidentiality.
• Perform any other duties assigned by the Head of Onboarding and Client Monitoring.
  

Requirements

• Degree or diploma in Business, Finance, Banking, Compliance or a related field.
• 5+ years’ experience in corporate onboarding, KYC/KYB, client services or financial services operations, including team or process management.
• Corporate KYC/KYB and customer due diligence requirements.
• UBO, source of funds/wealth and sanctions concepts.
• Onboarding processes, risk assessment and regulatory requirements.
• Payments and financial services environment.
• Strong analytical and investigative skills.
• Team leadership and coaching.
• Excellent communication and stakeholder management.
• Attention to detail.
• Ability to make sound risk-based decisions.
  
  

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