F&B Floor Manager at The Whitby Hotel

The Whitby Hotel is looking for a polished, guest-focused Restaurant Supervisor to lead service in our restaurant. You will manage day-to-day floor operations, support room service and special events as needed, and motivate the Food & Beverage team to exceed guest expectations and meet budget goals.

Guest experience

• →Lead from the floor with a constant, visible presence, supporting and directing the service team
• →Make sure every guest’s needs are met and exceeded, using guest history to create personalized experiences
• →Brief the team on VIPs and their preferences, and build lasting rapport with regular guests
• →Handle guest feedback and complaints to company standards, following through and reporting to the F&B Manager or Duty Manager
• →Record guest preferences so they are carried out on future visits
• →Look for ways to improve service and procedures

Team leadership and development

• →Help the F&B Manager recruit and retain talented team members
• →Lead pre-service meetings and provide one-on-one coaching
• →Maintain and update training manuals and onboarding materials
• →Conduct performance appraisals for all restaurant team members twice a year
• →Identify training needs and organize training to meet them
• →Make sure the team has excellent product and menu knowledge
• →Maintain high standards of discipline and run an ongoing staff incentive program

Finance and administration

• →Prepare weekly payroll and staff schedules for the restaurant
• →Produce a monthly report covering sales, staffing, training, and new ideas
• →Drive the team to meet monthly budgets while controlling costs, particularly payroll
• →Assist with monthly stock takes and resolve discrepancies
• →Complete daily opening and closing paperwork, reporting, and health department checklists
• →Ensure cash handling follows company standards and all legal requirements are met

• At least 2 years of F&B supervisory or management experience in a luxury hotel or fine dining restaurant in New York City
• A natural role model with excellent guest contact skills and personal presentation
• Confident, positive coaching and communication style
• NYC Food Protection Certificate, or the ability to obtain one
• TIPS certification is a plus
• Proficiency in Microsoft Office, including building spreadsheets
• Experience with POS systems such as Micros or Aloha
• Flexibility to work evenings, weekends, and holidays