Senior Delivery Manager

• End-to-End Delivery Management:
  • Define and implement release schedules, ensuring that deadlines and business needs are met.
  • Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time.
  • Oversee the full release lifecycle, from planning and development to deployment and post- release support.
• Strategic Planning and Execution:
  • Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact.
  • Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle.
  • Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies, providing timely resolutions to minimize disruptions to the business.
• Collaboration and Stakeholder Communication:
  • Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support.
  • Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned.
  • Provide regular updates on the status of releases and the impact of upcoming changes to business operations.
• Continuous Improvement:
  • Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction.
  • Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers.
  • Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions.
• Change Management and Tool Optimization:
  • Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices.
  • Oversee version control and configuration management processes to maintain consistency and traceability across releases.
  • Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline.
  • Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability.

Skills, competencies and qualifications
Required:

• Proven ability to lead and inspire cross-functional teams in complex and fast-paced environments.
• Strong collaboration skills to work effectively across multiple teams and departments.
• Deep understanding of the software development lifecycle (SDLC), particularly in continuous integration, continuous delivery (CI/CD), and release management.
• Strong organizational and time-management skills, with experience in managing multiple releases simultaneously.
• Expertise in Agile, Scrum, or other project management methodologies to plan, track, and execute releases efficiently.
• Strong analytical skills with the ability to identify potential risks early and mitigate them proactively.
• Ability to resolve issues under pressure, maintaining a calm and solution-oriented approach with very little guidance
• Excellent communication skills to articulate complex technical concepts to both technical and non-technical stakeholders.
• Ability to manage expectations, negotiate timelines, and ensure all parties are aligned on release goals and outcomes.
• Bachelor’s degree (or equivalent) in relevant discipline with 7+ years related work experience

Desirable:

• Proven track record of building mutually beneficial relationships at all levels.
• A focus on metrics-driven improvement, with a proven track record of refining processes and increasing efficiency over time.
• Customer focused, action and results orientated with an alignment to our Values.

Key Stakeholders

• Engineering Service Owners
• Product Managers
• Customer Support and Technical Account Management groups
• Engineering Operations, Program Managers and Production Support teams