Technical Project Manager

Every day cyberattacks threaten to disrupt hospitals, power grids, financial systems, and the infrastructure we all depend on. At Forescout, we build defenses that keep civilization running smoothly in an increasingly connected world.

For more than 25 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. From power grids and healthcare systems to financial networks and transportation hubs, Forescout protects the critical infrastructure of our modern world.

The Engineering Project Management team plays a critical role in enabling Engineering, Quality Assurance, Product Management, and other technology teams to work efficiently and consistently. This position will be responsible for administering and optimizing Jira and related Atlassian tools, supporting operational processes, developing meaningful reporting and dashboards, and identifying opportunities to improve efficiency through automation and process improvement.

We are looking for a mid-to-senior level professional who combines strong Jira administration expertise with excellent problem-solving, organizational, and communication skills. The ideal candidate understands how software development and engineering organizations operate and can translate business and operational needs into practical Jira solutions.

This role will work closely with Engineering, QA, Product Management, Project Management, and other cross-functional teams to ensure Jira remains an effective system for managing work, tracking progress, measuring performance, and supporting organizational decision-making.

This position is intended for a mid-to-senior level professional who has demonstrated hands-on Jira administration experience and the ability to independently manage operational improvements in a software development environment.

• Takes responsibility for systems, processes, and outcomes rather than simply responding to requests. Proactively identifies problems and opportunities for improvement.

• Can investigate complex system or process issues, understand root causes, evaluate alternatives, and implement practical solutions.

• Understands the importance of consistent processes, data quality, documentation, and governance while recognizing when processes should be improved.

• Approaches Jira administration from the perspective of the teams using the system and seeks solutions that make it easier for teams to accomplish their work.

• Can clearly explain Jira capabilities, technical concepts, processes, and recommendations to both technical and non-technical audiences.

• Builds effective relationships across Engineering, QA, Product Management, Project Management, and other functions. Can balance individual team needs with broader organizational standards.

• Constantly looks for ways to eliminate unnecessary work, improve data quality, automate repetitive activities, and make engineering operations more efficient.

• Bachelor’s degree in Computer Science, Information Technology, Business, Engineering, or a related field preferred. Equivalent professional experience may be considered.
• 2–3+ years of hands-on Jira administration experience in a large or complex enterprise environment is required.
• Demonstrated experience administering Jira projects, workflows, issue types, dashboards, filters, reports, custom fields, screens, permissions, schemes, notifications, data visualization, and Jira Automation and/or other workflow automation capabilities.
• Experience with Jira Service Management, Jira Integrations or APIs.
• Experience with qTest, GitHub, or other software development and testing tools. 
• Familiarity with scripting languages such as Python or JavaScript.
• Experience working with Confluence and other Atlassian tools, such as Appfire Connector and zAgile.
• Understanding of software development, QA, Agile, DevOps, release management and engineering delivery processes.
• Ability to gather requirements, manage competing priorities, and work effectively with stakeholders at multiple levels of an organization.
• Ability to work independently, take ownership of assigned responsibilities, and proactively identify opportunities for improvement.
• Experience using AI-enabled tools to improve operational processes, reporting, automation, or data analysis.

Notice Regarding the Use of Artificial Intelligence in Recruitment 

As part of our recruitment process, we may use artificial intelligence ("AI") or automated decision-support tools to assist with reviewing applications, assessing job-related qualifications, matching candidates to role requirements, scheduling interviews, and supporting candidate evaluation. These tools are designed to assist our recruiters and hiring managers and are not the sole basis for hiring decisions. Qualified personnel review relevant candidate information and exercise human judgment throughout the recruitment process. 

We are committed to the responsible use of AI and seek to deploy and use AI-enabled recruiting tools in accordance with applicable laws, regulations, and our internal governance standards.

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies.