Operations Manager - Belgium

 

Founded in 2017, Ovrsea is a new generation freight forwarder that uses technology to simplify and optimize international transportation for companies. We support more than 700 companies such as Engie, Vinci, Devialet, Sézane or even Nuxe in more than 60 countries in their international freight transport.

We allow our customers to manage all their transport issues in a few clicks from our web interface, from quotation to invoicing, by digitizing the entire transport tracking experience. We have also developed an in-house platform to facilitate the operational management of our customers’ transportation needs in order to meet their requirements in record time.

 

 

 

With already 120 employees worldwide, we will continue our growth in 2026 as part of a merger with two other freight forwarders, forming a group of more than 800 people across four continents.

Following this merger, we aim to open a new country: Belgium, in order to drive the group’s commercial and operational development in this market.

 

 

🚀 🇧🇪 What if you joined us to support the development of this new office? 🚀 🇧🇪

 

 

The Ops Team is at the heart of the OVRSEA customer experience: reactivity, excellence, pedagogy and customer awareness are the leitmotiv ! The Ops team is the main contact for our customers and acts as a link between all our service providers, who have been selected on the basis of quality of service, responsiveness and reliability.

 

 

The Operations Manager responds quickly and accurately to customers’ quote requests and works to improve the efficiency of pricing and procurement processes by optimizing tools and workflows.

 

They communicate with customers in real time throughout the shipment, providing updates on key milestones, anticipating constraints or risks, and proactively suggesting solutions when needed.

 

They are also in daily contact with selected service providers (typically four to five per import) including a foreign agent, shipping line, customs broker, and carrier, acting as the central point of coordination between all parties involved.

 

Once the shipment is completed, the Operations Manager is responsible for invoicing and closing the file.

For all these reasons, the Operations Manager plays a central role in OVRSEA’s activity and is a key pillar of the company’s success.

 

As part of this country launch, the first Operations Manager will play a key entrepreneurial role, leading the setup of our initial operations in Belgium, onboarding local partners, and building strong local operational expertise from the ground up.

 

 

 

👉 Transportation operations in large import or export (60%)

- Accompanying a portfolio of customers

- Carrying out air, sea, road and rail transport

- Pro-active customer advice and problem solving

 

👉 Operational planning and pricing of international transport (15%)

- Response to customer requests for quotations : complete planning of international transport by sea, air and rail

- Participation in the improvement loop between quotation, operations and invoicing : be able to step back and improve upstream to make operations run more smoothly and invoicing easier

 

👉 Manage customer invoicing (10%)

- Participation in the invoicing of transport files

- Manage the contact with customers to explain the differences that may appear between the quotation and the billing

 

👉 Development, structuring and strategy (15%)

- Build and negotiate partnerships with local partners in Belgium

- Strengthen the team’s local market knowledge through research and internal content creation

- Define and implement the operational strategy for this new market

 

 

- You can speak and write Dutch fluently
- You have excellent interpersonal skills, enjoy human contact, and want to bring real added value to your clients.
- You know how to manage your stress : the days in Ops are exciting but intense. A lot of subjects are to be managed at the same time within defined deadlines 
- You demonstrate organizational skills and rigor in monitoring your accounts
- You think solutions rather than problems, and you are able to take initiatives
- You are highly motivated to discover the world of transportation and the modalities of air, sea and rail freight, even if this sector is still unknown to you

 

Why join OVRSEA? 💚

- The opportunity to join a fast growing company that has recently merged with two historic players in our - industry

- Strong responsibilities as the first Operations Manager joining our new Belgian office

- The chance to contribute to an ambitious build up project

- A talented team sharing a strong common identity built on analytical thinking, high standards of execution, and a continuous willingness to learn

- Regular team events including afterworks, team lunches, and culture sharing moments

 

 

 

Discover our story, our product, our teams, and our commitments by visiting this Notion page. It will give you insight into our culture and our core value, Pedagogy, also known as Learning Together, through a short video. You will see how we bring this value to life every day through webinars, team rituals, cultural presentations, a structured onboarding process, and our training program, the Transport Academy, designed to help you discover, or rediscover, the exciting world of international transportation.

 

 

- Call with Hugo, Head of Operationsr(30 min)

- Interview including a operation case with our Operations Team Lead (1h00)

- Interview with Brieuc, our Chief Operations Officer & Co-founder (45 min)

- Meeting with the team in our offices

- The final proposal ! 🙌