Product Support - Intern

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. 

Are you looking to be an AI & SAAS Support Intern on a growing team? If so, this may be the role for you!

You will be the face of FourKites to our customers—their main point of contact for everything they need. From helping customers track urgent shipments to providing assistance to carriers hauling the loads, you will be the product expert and go-to person to help users when they reach out. This internship is designed for hands-on, experiential learning—you'll get real exposure to how a growing SaaS platform operates, with occasional opportunities to support AI-related initiatives alongside our product and engineering teams.

• →First point of contact for FourKites customers, partners & consultants to research, troubleshoot, replicate, and test product problems and bugs
• →Track issue progress and provide regular updates to clients until incidents are resolved
• →Interface with Development, QA, and Consulting Services as needed to resolve customer issues
• →Occasionally support AI-related tasks or initiatives as they arise within the support workflow (limited scope)
• →Be part of weekend rotation for 24/7 customer emergencies

• Excellent verbal & written communication skills
• Excellent problem-solving & analytical skills
• Detail-oriented
• Ability to multitask & work independently as well as collaboratively in a global team environment
• Able to work under pressure and handle difficult & escalated customer situations with diplomacy & tact

• Strong communication skills (verbal & written)
• No arrears or backlogs