Client Services Representative - Laurel Veterinary Clinic

United States·Laurel Veterinary Clinic - BroomfieldNormalmid

Customer SupportCustomer Service Representative

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Quick Summary

Overview

Founded in 1971, Laurel Veterinary Clinic, which is part of the Suveto network of hospitals, has been serving the community of Broomfield for over 50 years.

Technical Tools

Customer SupportCustomer Service Representative

Founded in 1971, Laurel Veterinary Clinic, which is part of the Suveto network of hospitals, has been serving the community of Broomfield for over 50 years. Voted Best of Broomfield for the last six years, we pride ourselves on providing excellent patient care. As a 5 DVM small animal practice, we live by our core values, practice fear-free medicine and emphasize client education as the best means to provide gold-standard patient care.

We are looking for a full-time Client Services Representative to join our team.

This is a full-time position. $16.00 - $18.00

Client/Patient Focused: Make the client feel welcome, important, and valued. Offer best medicine to every patient. Treat each patient as though they are your own.
Growth Mindset: Embrace challenges, persist in the face of setbacks, celebrate the success of others. Give and receive feedback openly.
Compassionate: Seek to understand how others feel. Be kind to coworkers, clients, and patients. Assume positive intent.
Trustworthy: Show up mentally and physically ready for your shift. Be competent to do your job. Be honest.
Team Player: One mission, one team. Anticipate the needs of others. Be flexible and willing to help. Be willing to listen and offer support. Communicate effectively with others.

Requirements

~1 min read

High School Diploma or equivalent required.
At least one year of previous experience in client services.
Must be computer literate; basic computer skills with ability to navigate new software.
Excellent communication skills.
Ability to multi-task.
Ability to work well within a team environment

Responsibilities

~1 min read

→Manage large amounts of incoming calls

→Handle cash and credit card transactions

→Identify and assess customers’ needs to achieve satisfaction

→Provide accurate, valid and complete information by using the right methods/tools

→Handle customer complaints, provide appropriate solutions and alternatives

→Follow communication procedures, guidelines, and policies

→Strong phone contact handling skills and active listening

→Basic computer skills

→Familiarity with impromed systems

→Customer orientation and ability to adapt/respond to different types of characters

→Excellent communication skills

→Ability to multi-task, prioritize, and manage time effectively

What We Offer

~1 min read

Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Laurel Veterinary Clinic, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location & Eligibility

Where is the job

Laurel Veterinary Clinic - Broomfield, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $33,280–$37,440 a year; 11% below the $39,520 median for Customer Service Representative jobs on Jobera (2,629 salaries).
Who can apply: United States
Posted: Today
Employer: has 155 open jobs on Jobera.