Customer Support Associate

The Customer Support Associate will play an important role in delivering a reliable, high-quality experience for customers using a technology platform designed to improve parking management for residential and commercial properties. Reporting to the Senior Manager of Support Operations, you will help meet customer service-level agreements while supporting existing properties and onboarding new customers. You will handle high volumes of customer inquiries, resolve operational issues, and identify opportunities to improve support processes. Working closely with the Operations team, you will help ensure that properties run smoothly and that customers receive timely, effective assistance. This is a hands-on opportunity in a fast-growing startup environment that values initiative, accountability, and practical problem-solving. The role is fully remote, with a preference for candidates in the Pacific time zone who can accommodate evening and weekend schedules.

• Previous experience in customer support for a software company, ideally within a startup or another fast-paced environment.

• Experience handling high volumes of email-based customer support requests.

• Familiarity with customer support platforms such as Front, Zendesk, or Intercom.

• Comfort using AI tools in daily work and applying them to improve productivity.

• Ability to learn new systems quickly and incorporate them effectively into everyday workflows.

• Excellent written English, with the ability to communicate clearly and professionally with customers and colleagues at all levels.

• Strong organisational and multitasking skills, with the ability to prioritise effectively and work independently without constant supervision.

• High level of accountability, reliability, initiative, and personal ownership of responsibilities.

• A proactive, self-starting approach, with the motivation to identify and address problems before they escalate.

• Flexibility to work variable schedules, including evenings, weekends, nights, or early mornings.

Nice to have:

• Previous experience in an operations role.

• Experience in property management, such as working as a property manager or leasing agent.

• Interest in transportation, parking, urban living, and making more efficient use of space and resources in cities.

• Spanish language proficiency.