Asst, Customer Liaison

Malaysia·Kuala LumpurTemporarymid

Other

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Quick Summary

Overview

Job Responsibilities 1. Knowledge of and Support of Fujifilm and 3rd Party print devices, service offerings and processes Requires good understanding of machine operation, Key operator knowledge,

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Responsibilities

~1 min read

Requires good understanding of machine operation, Key operator knowledge, default settings, and host interface set-up
Assist customers to use equipment so that they can maximise utilisation of the office devices
Perform maintenance and repair of high-frequency service call areas on specified equipment to maximize customer uptime
Log all activity for each machine – response time, resolution time, downtime etc related info
Escalate service requirements to analyst or tech support as

Inspect regularly supply levels and main effective On Site parts and consumables inventory order via Fujifilm or third party as required
Ensure customer and Customer Liaison/Operation Executive are aware of any deficiencies
Provide daily service to replenish paper, toner, fuser, etc to assigned devices (as may be contracted)
Maintain effective On Site Parts inventory appropriate to client equipment population

Provide meter readings for billing purposes, or audit for reporting.
Provide Customer Liaison/Operations/Facility Management Executive and customer with machine statistics, service history, etc
Log all activity for each machine

Responsible for customer satisfaction with all Fujifilm, 3rd party equipment and services provided
Respond to customer care calls
Dedicated DocuCare support of copiers/duplicators/printers.
Providing Desk Side and Help Desk Support
Maintain positive relationships with CSD, 3rd party service providers, customers, and peers to ensure smooth implementation/ installation and operation.