Operations Support Executive

As our IT Operations Support Executive, your role is pivotal in ensuring stability, security and performance of our end users across APAC and regional entities. You will collaborate with local and regional technology teams to implement, maintain and optimize endpoint solutions to our staffs. The ideal candidate needs to be highly independent, will possess strong technical acumen, thirst for curiosity and a commitment to deliver quality outputs.

• →Provide guidance to IT Support Engineers and Helpdesk, working closely to troubleshoot and resolve issues promptly. 
• →Implement, manage and deploy endpoint solutions to end users in accordance to internal roadmap
• →Provide technical support to end user requests and manage user expectations
• →Key contributor for supporting Microsoft solutions not limiting to M365 Admin Center (Intune, MDM, SharePoint & Teams)
• →Manage relationships with internal business teams and outsources vendors to ensure timely support and resolution of issues.
• →Crafting new guidelines, reviewing existing documentations to keep up to date with evolving times.
• →Taking lead in service improvements to strive for optimum performance for existing processes and new solutions
• →Collaborate with different business departments to support company events and VIP meetings 
• →Willing to travel and support different office locations within Singapore
• →Any other ad hoc tasks assigned by supervisor

• 3 or more years of related IT experience
• Degree in Information Technology / Engineering, or relevant qualifications. 
• ITIL certified is an added advantage
• Proven experience in a senior engineer or team leader role. Field experience in Microsoft 365 Office Suite, SharePoint, Power Apps, Admin Centre
• Proficient in Active Directory, Exchange, SCCM, Win10 and Win11 OS. (Powershell and Windows scripting is an added advantage)
• Experience in managing internal/external stakeholders and vendors
• Experience in leading a team to support VIPs would be advantageous
• Strong service ethic and great communication skills
• Passionate about delivering quality no matter the scale of the task
• A detail-oriented self-starter, down to earth and open-minded
• Team player, resourceful and able to work independently with ambiguity under tight schedules